Bilingual Disability Case Manager

Sun Life; Waterloo; Hybrid; CAD 54,000 - 91,000; Full time

Job summary

A leading insurance company, Sun Life, is seeking a Bilingual Disability Case Manager. The role involves managing disability claims, fostering client relationships, and supporting recovery plans. Candidates should possess strong communication skills, an analytical mindset, and the ability to thrive in a dynamic environment.

Benefits

Comprehensive training

Flexible hybrid work model

Employee programs including benefits and wellness incentives

Diverse and inclusive work environment

Qualifications

• Proficiency in English and French required.
• Comfortable using multiple platforms and systems.
• Resilient, capable of handling stressful situations.

Responsibilities

• Manage disability claims to resolution, including eligibility determination.
• Implement interventions for timely recovery and return to work.
• Conduct telephone interviews to gather information.

Skills

Excellent communication skills

Analytical

Detail-oriented

Proactive

Tech-savvy

Collaborative team player

Education

Post-secondary degree

Job description

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You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description :

This role may be located in Waterloo, Ottawa or Northern Ontario.

Are you passionate about health care and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Life & Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

• Manage disability claims to resolution, including determining eligibility for short and long-term disability, salary continuance benefits, and assessing claims.
• Implement interventions to support timely recovery and return to work.
• Build strong relationships with clients : employers and their employees.
• Lead clients during absence and return to work periods.
• Conduct telephone interviews to gather information for understanding the absence and support required for return to work planning.
• Assess medical and non-medical factors influencing disability, functional capabilities, restrictions, and limitations.

What do you need to succeed?

• All post-secondary degrees are welcomed.
• Analytical, detail-oriented, especially with complex claims and contracts.
• Proactive and innovative mindset.
• Excellent communication skills with authentic care and empathy. Proficiency in English and French is required.
• Resilient and capable of handling stressful situations.
• Tech-savvy — comfortable using multiple platforms and systems.
• Thrives in a dynamic, fast-paced environment.
• Collaborative team player.

Reasons to work with us :

• Opportunities to learn new skills, grow, and transition into different roles.
• Comprehensive training with virtual classroom and ongoing learning.
• Diverse and inclusive work environment.
• Supportive leadership focused on your success and well-being.
• Flexible hybrid work model, tailored per team and role.
• Continuous improvement initiatives to enhance work and client experience.
• Sustainability commitments for a better future.
• Employee programs including benefits, retirement plans, wellness incentives, paid time off, sabbaticals, and community investments.

The salary range is from CA$54,000 to CA$91,000, depending on location and experience. Incentive plans are also available.

We value diversity and encourage applications from all backgrounds. Persons with disabilities needing accommodations can contact us at the provided email.

We support flexible work arrangements to help employees perform their best.

Only selected candidates will be contacted for interviews.

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Case Manager • Waterloo, Region of Waterloo, Canada