Bilingual Debt Collection Agent (Montreal, West Island)

Phillips-&-Cohen-Associate; Kirkland; Hybrid; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Group insurance program

Permanent full-time position

Voluntary retirement savings plan

Global Career Path program

Employee assistance program

Paid time-off

On-site gym access

On-site parking

Job summary

Phillips & Cohen Associates, Ltd. is hiring a Debt Collection Agent in Kirkland, QC. The role focuses on empathetic outreach to resolve outstanding balances, guiding customer representatives, and maintaining compliant processes.

The position is permanent full-time with a path to hybrid work after probation and a generous benefits package. Starting at $24.00 per hour, employees may access monthly bonus opportunities, insurance, retirement plans, and a flexible development path through PCA’s

Qualifications

• Bilingual fluency in French and English required.
• Customer service and/or call-center experience preferred, especially in banking or financial services.
• Proficient with Microsoft Office and navigating multiple software systems.

Responsibilities

• Interact with authorized individuals to assess estate circumstances and facilitate timely payments.
• Mentor and support customer representatives through estate and succession processes.
• Manage file queues in a compliant, orderly manner following regulations and procedures.
• Aim to meet and exceed department goals and quality metrics.

Skills

Bilingual French-English

Customer service

Microsoft Office

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Posted Friday, August 28, 2026 at 4:00 AM

OUR STORY.

Founded in 1997 by Matt Phillips and Adam Cohen, Phillips & Cohen Associates, Ltd (PCA) has become a recognized leader in compassionate engagement services, with operations across North America, Europe, and Australia.

As part of our ongoing expansion, PCA is currently seeking motivated candidates to join our team and contribute to the next phase of our continued growth.

CAREER OPPORTUNITY.

As a Debt Collection Agent at Phillips & Cohen Associates, Ltd., you will play a pivotal role in proactively engaging with customer representatives to resolve outstanding account balances with compassion and care. This role requires professionalism, tact, and empathy, and is great for individuals who naturally believe in helping others.

Among other responsibilities, you’ll primarily be involved in:

• Interacting with authorized individuals empathetically and professionally, ensuring fair assessment of estate circumstances and facilitating timely payments.
• Assisting and mentoring customer representatives throughout the estate and succession processes, providing invaluable support and expertise.
• Handling file queues in an organized manner while following regulations, company procedures, and customer service best practices.
• Meeting and exceeding departmental goals and activity metrics, consistently achieving high standards in quality assurance.

WHAT’S IN IT FOR YOU?

• Starting rate of $24.00 / hour plus monthly bonus opportunities.
• Competitive benefits package featuring a group insurance program.
• Permanent full-time position in a rapidly growing company.
• Voluntary retirement savings plan including employer contribution.
• Access to PCA’s Global Career Path for employee development.
• Employee assistance program accessible always.
• Paid time-off through various options.
• Free access to on-site gym (Kirkland, QC office only).
• Free on-site parking (Kirkland, QC office only).

WHAT IT TAKES TO BE AN IDEAL CANDIDATE.

• Bilingual fluency in both French and English.
• Customer service and/or call-center experience (preferably withing the banking industry).
• Computer proficiency, including Microsoft software applications.
• The ability to multi-task across multiple applications and navigate between multiple screens.
• Assertive, clear, and concise written and verbal communication skills.
• Ability to adhere to a regulated and structured work environment, including reading scripts.
• Customer service focused with sensitivity to individuals experiencing grief and loss.
• High school diploma or equivalent.

BALANCED WORK SCHEDULE.

Eligibility for this position requires full participation in a mandatory four-week, in-office training program beginning October 5, 2026, Monday through Friday from 8:00 a.m. to 5:00 p.m. Full attendance throughout the training period is required to successfully meet the requirements of the role.

Following the probation period, candidates must be available to work assigned shifts between 8:00 a.m. and 9:00 p.m. Shift schedules may include:

• 8:00 a.m. to 5:00 p.m.
• 9:00 a.m. to 6:00 p.m.
• 10:00 a.m. to 7:00 p.m.
• 12:00 p.m. to 9:00 p.m.

Work Location :

OUR COMMITMENT TO FLEXIBILITY.

To promote work and life flexibility, PCA has implemented a hybrid work policy. Colleagues are generally required to work onsite from a PCA office location full-time. However, following their probationary period, they have the option of applying for hybrid work if they meet certain eligibility requirements. These requirements are role specific and have been established to ensure that employees have the adequate knowledge to perform their duties from home.

WHAT NOW?

PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, provincial/state or local laws and r easonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.