Bilingual Customer Success Manager

Global Payments; Toronto; On-site; CAD 75,924 - 88,348; Full time

Benefits offered by this job

Competitive base salary + quarterly sales incentives

Hybrid work model

Coaching from top sales professionals

Growth and development opportunities

Comprehensive benefits package

Job summary

Global Payments is looking for a dynamic individual to join their team in Toronto, Ontario, as part of a role focused on revenue generation and customer retention in the payments sector. Responsibilities include identifying sales opportunities within assigned portfolios, managing client relationships, and promoting various banking services.

The ideal candidate will have a High School diploma, fluency in French and English, and 1-2 years of sales or customer service experience. Competitive salary range is between $55,000 - $64,000 annually with additional benefits, coaching, and growth opportunities.

Qualifications

• High School diploma.
• Fluency in French and English (written and spoken).
• 1–2 years of sales or B2B customer service experience.
• Strong negotiation skills.
• Strong outbound and inbound phone sales skills.
• Telephone and relationship‑building abilities.
• Ability to identify all merchant needs and issues using probing skills and open‑ended questions.
• Effective time management and organizational skills to deliver products and services to clients.
• Strong knowledge of PC‑based applications including Word, Excel, Outlook, and Intranet.

Responsibilities

• Identify all sales opportunities within assigned Small Business Portfolios.
• Cross‑sell / up-sell bank card services and terminal sales.
• Handle all retention issues using strong negotiation skills.
• Promote and sell additional services offered by Global Payments.
• Proactively call top merchants to ensure a positive relationship.
• Document all issues in the CSP with follow‑up resolutions.

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and proud to deliver best‑in‑class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Responsibilities

• Revenue Generation – identify all sales opportunities within assigned Small Business Portfolios.
• Cross‑Sells / Up‑Sells of bank card services and terminal sales and upgrades.
• Re‑pricing of merchants to profitable levels where applicable.
• Promote and sell additional services offered by Global Payments and existing partners.
• Customer Retention / Account Maintenance – handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45BP.
• Proactively call top merchants to ensure a positive relationship is maintained.
• Maintain a 60% save ratio.
• Add Locations – set up equipment, integration projects, account changes, new merchant location setups, integrated POS setups.
• One‑stop resolution – provide 24–48hour follow‑up for all voice mail, incidents, emails.
• Strong follow‑up for all setups and orders, minimizing escalation issues at the first point of contact.
• Document all issues in the CSP with follow‑up resolutions.

Qualifications

• High School diploma.
• Fluency in French and English (written and spoken).
• 1–2years of sales or B2B customer service experience.
• Strong negotiation skills.
• Strong outbound and inbound phone sales skills.
• Telephone and relationship‑building abilities.
• Ability to identify all merchant needs and issues using probing skills and open‑ended questions.
• Effective time management and organizational skills to deliver products and services to clients.
• Strong knowledge of PC‑based applications including Word, Excel, Outlook, and Intranet.

Benefits

• Competitive base salary + quarterly sales incentives. OTE – $55,000 – $64,000.
• Hybrid work model – office in Markham with remote flexibility.
• Coaching from top sales professionals and leaders.
• Growth and development opportunities.
• Innovative and established industry – fast‑paced and challenging environment.
• Comprehensive benefits package: medical, dental, vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching, worldwide days of service.

Equal Opportunity Employment

Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.