Bilingual Customer Success Manager

Global Payments Inc.; Toronto; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Salary plus commissions

Career growth opportunities

Learning & development programs

Supportive team environment

Community and charity initiatives

Global employee assistance program

Recognition platform

Job summary

Global Payments Inc. in Markham, Ontario, is seeking a bilingual Customer Success Manager to join our retention and growth team on site. You will help shape the future of global commerce by managing relationships and driving value for merchants.

You’ll own relationships end to end, uncover new opportunities, and influence outcomes that improve retention and revenue. This role offers growth, learning from leaders, and a collaborative, inclusive environment.

Qualifications

• Fluency in French and English required.
• Experience in B2B sales or customer service.
• Strong negotiation and influencing skills.
• Excellent phone-based relationship building abilities.
• Proactive, well-organized with strong time management.

Responsibilities

• Drive revenue growth by identifying cross-sell and upsell opportunities within your portfolio.
• Strengthen client retention with trusted relationships and high save rates.
• Own merchant success end-to-end, ensuring long-term satisfaction and loyalty.
• Influence pricing strategy and align accounts to profitable growth targets.
• Lead onboarding and expansion, including new location setups and POS integrations.
• Resolve client challenges quickly with a seamless, end-to-end process.
• Minimize escalations and provide timely, consistent follow-up.
• Use data to manage portfolio performance and uncover growth opportunities.

Skills

Bilingual (French & English)

B2B sales or customer service

Negotiation & influence

Relationship building (phone)

Time management & organization

MS Word/Excel/Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a bilingual Customer Success Manager to join our ever evolving retention and growth team in Markham, Ontario and help shape the future of global commerce.

You’ll join a team that values energy, curiosity and ownership. Here, you’ll learn from experienced people leaders, sharpen your commercial skills and build meaningful partnerships with merchants who rely on you every day. This is your opportunity to grow your career in payments while making a clear, measurable impact.

In this role, you’ll drive revenue growth, strengthen client loyalty and elevate the customer experience across your portfolio. You’ll own relationships end to end, uncover new opportunities and influence outcomes that help shape the future of commerce.

What you’ll own

• Drive revenue growth across your portfolio by identifying and converting cross-sell, upsell and pricing opportunities that increase merchant value
• Strengthen client retention by building trusted relationships and achieving strong save rates through confident, outcome-focused conversations
• Take ownership of merchant success by proactively engaging key clients and ensuring long‑term satisfaction and loyalty
• Influence business performance by optimizing pricing strategies and aligning accounts to profitable growth targets
• Deliver seamless onboarding and expansion by leading new location setups, POS (point of sale) integrations and equipment rollouts
• Resolve client challenges quickly by owning issues end to end and creating a smooth, one‑stop resolution experience
• Elevate service quality by minimizing escalations and ensuring timely, consistent follow‑up that builds confidence and trust
• Use data and insights to manage your portfolio effectively, strengthen performance visibility and unlock new growth opportunities

What you bring

• Fluency in French and English, with strong written and verbal communication skills
• Experience in sales or business‑to‑business customer service, with a track record of driving results
• Confidence in negotiation and influencing outcomes that balance client needs and business goals
• Strong phone‑based relationship building skills, with the ability to uncover needs and create value
• A proactive mindset, using thoughtful questions and insights to identify opportunities and solve problemsExcellent time management and organization skills, with the ability to manage multiple priorities effectively
• Comfort using tools such as Microsoft Word, Excel, Outlook and internal systems to manage your work

Our perks – what we’ll bring for you

• A competitive salary ($50,000 - $55,000) plus commissions ($7,000-$14,000) and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on‑the‑job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

What makes a Globalpayer

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.