Bilingual Customer Success Manager

Global Payments; Markham; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Global Payments in Markham, Ontario is seeking a bilingual Customer Success Manager to drive revenue growth, strengthen client loyalty, and elevate the customer experience across your portfolio. You’ll own relationships end to end and foster meaningful partnerships with merchants who rely on our payment solutions.

In this role you’ll identify cross-sell and upsell opportunities, lead onboarding and POS integrations, resolve issues quickly, and use data to track performance while collaborating

Qualifications

• Fluency in French and English with strong written and verbal communication.
• Experience in sales or B2B customer service with a results track record.
• Strong negotiation and influencing abilities balancing client needs and business goals.
• Excellent time management and multi-priority organization.

Responsibilities

• Drive revenue growth by cross-sell, upsell, and pricing opportunities.
• Strengthen client retention through trusted relationships and high save rates.
• Lead onboarding and POS integrations, delivering a seamless deployment.
• Resolve client challenges end-to-end with a smooth resolution experience.
• Use data to manage portfolio performance and identify growth opportunities.

Skills

Bilingual: FR/EN

Sales/CS experience

Negotiation skills

Phone relationship building

Time management

MS Word/Excel/Outlook

Tools

Microsoft Word

Excel

Outlook

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a bilingual Customer Success Manager to join our ever evolving retention and growth team in Markham, Ontario and help shape the future of global commerce.You’ll join a team that values energy, curiosity and ownership. Here, you’ll learn from experienced people leaders, sharpen your commercial skills and build meaningful partnerships with merchants who rely on you every day. This is your opportunity to grow your career in payments while making a clear, measurable impact.In this role, you’ll drive revenue growth, strengthen client loyalty and elevate the customer experience across your portfolio. You’ll own relationships end to end, uncover new opportunities and influence outcomes that help shape the future of commerce.What you’ll ownDrive revenue growth across your portfolio by identifying and converting cross-sell, upsell and pricing opportunities that increase merchant valueStrengthen client retention by building trusted relationships and achieving strong save rates through confident, outcome-focused conversationsTake ownership of merchant success by proactively engaging key clients and ensuring long-term satisfaction and loyaltyInfluence business performance by optimizing pricing strategies and aligning accounts to profitable growth targetsDeliver seamless onboarding and expansion by leading new location setups, POS (point of sale) integrations and equipment rolloutsResolve client challenges quickly by owning issues end to end and creating a smooth, one-stop resolution experienceElevate service quality by minimizing escalations and ensuring timely, consistent follow-up that builds confidence and trustUse data and insights to manage your portfolio effectively, strengthen performance visibility and unlock new growth opportunitiesWhat you bringFluency in French and English, with strong written and verbal communication skillsExperience in sales or business-to-business customer service, with a track record of driving resultsConfidence in negotiation and influencing outcomes that balance client needs and business goalsStrong phone-based relationship building skills, with the ability to uncover needs and create valueA proactive mindset, using thoughtful questions and insights to identify opportunities and solve problemsExcellent time management and organization skills, with the ability to manage multiple priorities effectivelyComfort using tools such as Microsoft Word, Excel, Outlook and internal systems to manage your workOur perks - what we’ll bring for youWe know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.• A competitive salary ($50,000 - $55,000) Plus commissions ($7,000-$14,000) and benefits package that recognizes your contribution• Opportunities to grow your skills and build your career within a global business• Access to learning, development and on-the-job experiences that expand your expertise• A supportive, inclusive team environment where your ideas and input matter• Time to give back through community and charity initiatives• A global employee assistance programme to support your wellbeing• Recognition through a global platform that celebrates your achievementsWhat makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.#LI-HybridGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].