Bilingual Customer Service Representative

Medavie; Montreal (administrative region); On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Remote or Hybrid options

Health plan covered by employer

Hybrid schedule (Mon-Fri)

Job summary

Medavie is seeking a Customer Service Representative to join the Customer Experience team in a remote/hybrid role. The position supports health benefits inquiries and general member questions, with a focus on first-call resolution and a collaborative culture.

Join a national health solutions partner dedicated to improving wellbeing, offering flexible work options and a strong emphasis on professional development within a not-for-profit environment.

Qualifications

• Experience serving customers over the phone.
• Able to multi-task while delivering excellent service.
• Clear, concise, and friendly phone and email communication.
• Willing to learn and adapt to new challenges.
• Bilingual in French and English is required.

Responsibilities

• Answer questions about health benefits and plan eligibility.
• Resolve payment inquiries and general questions promptly.
• Strive for first-call resolution with customer service excellence.

Skills

Bilingual FR/EN

Customer service

Phone communication

Multi-tasking

Attention to detail

Problem solving

Flexible environment

Job description

Position Details

• Job Title: Customer Service Representative
• Department: Customer Experience
• Competition: R-268897
• Internal/External: Internal/External
• Job Type: Permanent, Full-time
• Location: Remote, QC
• Salary: $23.32/hr
• Reporting to: Team Leader
• Start date: November 9, 2026

About the Opportunity

Position Type: Permanent If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place. As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential.

What we offer

• No weekends or overnights – your shift will end at 8pm!
• We offer a variety of work options: Remote, Onsite or a combination of Hybrid – let us know what works for you!
• A stable schedule, established according to shifts from Monday to Friday from 8 a.m. to 8p.m.
• A comprehensive health and dental plan, fully paid by the employer, in effect one month after your first day on the job.
• A comprehensive virtual training program that prepares you for work and call taking.
• Career growth opportunities, including ongoing learning, coaching, and professional development.
• Work-life balance, wellness benefits, health resources and discounts for select fitness centers.
• The opportunity to work for a purpose-driven organization dedicated to improving the wellbeing of Canadians.
• A collaborative and inclusive culture where your ideas are valued and your contributions make a meaningful impact.
• A great work environment, exceptional colleagues and supportive leaders to help you succeed!

Team Expectations

Answer questions about health benefits and plan eligibility, payment inquiries and other general questions. Quickly assess and resolve issues while providing effective strategies for first-call resolution. Are dedicated to customer service excellence and demonstrate a high level of commitment in all areas.

Skills needed to succeed

• While previous call center experience is not a requirement, those who do very well in this position have experience serving customers over the phone, are capable of multi-tasking while providing excellent customer service, and demonstrate a high level of attention to detail.
• Enjoying helping others is a non-negotiable requirement.
• Can easily communicate both by phone and email and speaks in a clear, concise and friendly manner.
• Has a desire to see things through to the end and enjoys new challenges.
• Relevant training, education or work experience in the areas of customer service or health.
• Excellent technical skills, ability to manage multiple tasks at once and switch between software without difficulty, while simultaneously continuing to assist the caller.
• Ability to answer both difficult and easy calls.
• Be an expert in problem solving, understand the needs of members and quickly learn how to achieve the best results in all settings.
• Fully bilingual (French/English): English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

EEO & Inclusion

• We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds.
• To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process.
• Simply inform our Recruitment team of your needs.
• We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.
• While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance to ensure a fair and equitable process.

About Medavie

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we're committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.