Bilingual Customer Service Representative (French)

Uline; Milton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Uline is seeking a Bilingual Customer Service Representative for their Milton, ON location. This role involves processing customer orders and inquiries while providing exceptional service mainly to French-speaking clients. Candidates should be fluent in English and French and are trained for product expertise. Employees enjoy competitive pay, significant growth potential, and excellent benefits from day one, fostering a collaborative and stable work environment.

Benefits

Company-paid extended health coverage

Multiple bonus programs

Paid holidays and generous paid time off

Tuition Assistance Program

On-site café

Outdoor patio

First-class fitness center

Qualifications

• Fluent in English and French, both verbal and written.
• Prior customer service experience is a plus.
• Willingness to learn and provide legendary service.

Responsibilities

• Process customer orders and inquiries in a call center environment.
• Communicate effectively with customers via phone, email, and chat.
• Guide customers in using Uline's website and online ordering system.

Skills

Customer Service

Bilingual (English / French)

Education

High school diploma or equivalent

Bachelor's degree

Job description

Bilingual Customer Service Representative

(English / French)

Pay from $32 to $36 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our French-speaking customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Better together! This position is on-site, and we are looking for people who share our passion.

Hours: Monday - Friday, 9:30 AM to 6 PM.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.

• Communicate with customers over phone, email and chat.

• Help customers navigate Uline's website and online ordering.

• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!

• Bilingual (English / French) - fluent in both verbal and written forms.

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.

• Monthly employee-appreciation events.

• Opportunities for community involvement.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is adrug-free workplace.

Uline is an Equal Opportunity Employer

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!