Bilingual Customer Service Representative - Call Centre

ESC Corporate Services; Toronto; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary and benefits

Education support

Growth opportunities

Job summary

ESC Corporate Services in Toronto is seeking a Bilingual Call Centre Customer Service Rep to join our team. You will be the primary contact for customers across ESC product lines and will resolve issues, process orders, and ensure accurate data entry and timely follow-up.

Reporting to the Call Centre Team Lead, you will handle inquiries in English and French, leverage computer systems, and contribute to a fast-paced, collaborative environment while delivering high-quality service.

Qualifications

• Bilingual in English and French, both oral and written.
• Customer service experience, call center experience or similar in a fast-paced environment.
• Post-secondary education or equivalent experience would be an asset.

Responsibilities

• Serve as the primary point of contact for customers, identifying needs and providing accurate information and support.
• Resolve customer issues by investigating, implementing solutions, and escalating when required.
• Process and manage customer orders, ensuring accurate data entry and completion of transactions.

Skills

Bilingual English/French

Customer service experience

Data entry / order processing

Education

Post-secondary education

Tools

CRM software

Microsoft Office

Job description

Status: Full-time Permanent Current Vacancy

Salary Range: The annual salary for this position ranges from $42,250 - $51,750. Exact compensation may vary based on qualification, experience, and education.

Closing Date: August 30, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Bilingual Call Centre Customer Service Rep to help with our continued growth and contribute to our future.

In this role, you will serve as the primary point of contact for customers across all ESC product lines and services, providing support and resolving issues. You will assess and respond to customer needs, manage requests from initial contact through to completion, and ensure all orders are accurately submitted and tracked. Reporting to the Call Centre Team Lead, highlights of the position include:

• Serving as the primary point of contact for customers, identifying needs and providing accurate information and support
• Resolving customer issues by investigating, implementing solutions, and escalating when required
• Processing and managing customer orders, ensuring accurate data entry and completion of transactions
• Tracking and following up on requests and orders to ensure timely resolution adhering to service level agreements
• Responding to inquiries promptly and professionally
• Maintaining accurate records in the Eservice system, including detailed notes on client interactions and requests
• Other assigned duties.

What You’ll Need:

• Bilingual in English and French, both orally and written is required.
• Customer service experience, call center experience or similar in a fast-paced environment
• Post-secondary education or equivalent experience would be an asset, such as a business, office admin or law clerk diploma
• Knowledge of corporate supply products
• Self-motivated, independent thinking and able to work well in a team environment.
• Comfortable with computers, printers, software installation, configuration and the Internet

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

We believe in progress with purpose.

• Growth through strategic partnerships
• Investment in new products

We support your growth.

• Education support

We care about people.

• Competitive salary and benefits package
• Recognition programs

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.