Bilingual Customer Service Representative (6 months contract)

Midland Transport; Dieppe; On-site; CAD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Dynamic work environment

Free onsite parking

24/7 fitness center

Onsite cafeteria

Growth opportunities

Job summary

Midland Transport in Dieppe, NB is seeking a motivated bilingual Customer Service Representative on a 6-month contract to respond to inquiries and provide one-call resolution.

Based at Head Office, you will handle toll-free calls and website inquiries, enter pickups and deliveries, and support the team in delivering Superior Quality Service.

Qualifications

• Minimum High School diploma required.
• Bilingual (French and English) required.
• Strong verbal, written and listening communication skills.
• Ability to work in fast-paced environment and multi-task.
• Knowledge of transportation industry a plus.

Responsibilities

• Respond to inbound inquiries via toll-free line and website with first-call resolution.
• Provide one-call response to customer inquiries.
• Enter pickups and deliveries accurately and timely.
• Coordinate movement of freight and trace shipments.
• Deliver superior customer service in line with company values.
• Support team and contribute to team effort.

Skills

Bilingual (French & English)

Customer service skills

Problem solving

Microsoft Office

Education

High School diploma

Tools

AS400 system

Phone systems

Job description

Job Description

Head Office Location, Dieppe, NB.

We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website.

Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative (6 months contract) based in Head Office Location, Dieppe, NB. We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website.

The position is Monday to Friday day shift.

BenefitsToJoining Midland:

• Competitive wages
• Adynamic, safe, and rewarding work environment
• Free parking onsite, fitness center open 24/7, and an onsite cafeteria
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies.

Responsibilities

• Respond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfaction
• Ensure first call resolution through problem-solving and effective call handling
• Enter pickups and deliveries on timely and precise manner
• Coordinate special movement of freight, trace shipments and research adjustments
• Deliver excellent customer service in accordance with the company's values and policies
• Support other team members by contributing to the team effort

Qualifications

• Education Required: Minimum High School diploma
• Years of Experience Required: <2 years
• Bilingualism is mandatory (French and English)
• Exceptional verbal, written and listening communication skills
• Strong problem-solving skills
• The ability to work effectively and efficiently with both internal and external customers
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to work both independently and in a team environment
• Knowledge of Microsoft Office suit
• Knowledge of telephone systems and AS400 system as an asset
• Post-secondary education and call center experience in a fast paced environment, along with knowledge of the transportation industry are definite assets

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

At Midland, we're not just moving freight - we're building the next generation of transportation. We've been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We're investing in technology to deliver measurable customer-focused solutions, and we're also committed to sustainability and growth.

Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we're proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We're looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.

Let's drive success together.