Inside Sales Representative (B2B Sales Customer Expert I)

Teleperformance; Toronto; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Annual leave

Medical and dental benefits

Rewards & recognition

Job summary

Teleperformance is a worldwide leader in client experience management, offering on-site and work-at-home options to provide flexible career paths and growth.

As a Sales Representative, you will use your sales expertise, communication and analytical skills to help clients grow, advising on hosting products and services and pursuing upsell opportunities.

Location: Toronto, Canada. Salary: 20 CAD/hour plus a sales bonus; on-site for 3 months, then hybrid.

Qualifications

• Associate’s degree or certification from an accredited program.
• 1 year+ experience in customer service or sales.
• 1 year+ experience troubleshooting basic hardware, software, or connectivity.
• Strong verbal and written communication to pitch on the phone.
• Proven track record of meeting KPIs and sales quotas.

Responsibilities

• Pitch and upsell to assigned customers with guidance.
• Advise customers on domain hosting products and services.
• Reach assigned sales targets.
• Deliver outstanding customer experience while meeting quota.
• Provide strategic upsell recommendations to customers.
• Master knowledge on core products.
• Handle daily calls and build opportunities.
• Manage daily activities independently based on customer needs.

Skills

Sales experience

Customer service

Communication skills

Analytical ability

Relationship building

Education

Associate’s degree or certification

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matters

• Inclusive - Everyone is Included and everyone wins

About the job

As a Sales Representative, your sales expertise combined with your communication skills and analytical abilities will be used to help new and existing businesses grow. An opportunity to work with one of the world’s best clients in the website and domain hosting business. Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.

Salary: $20.00 CAD dollar per hour plus Sales bonus.

Responsibilities

• Pitch and impact assigned customers in accordance with training provided, standards and policies with a focus on deep level insights, customer success, upsell strategy, and strong relationship management

• Serve as a trusted consultant with customers to get the most out of a wide range of domain registration, web hosting products on the use of a delicate range of products and services working for one of the world’s best clients in this industry.

• Reach assigned sales target.

• Consistently deliver outstanding customer experience while prioritizing and delivering assigned sales quota

• Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.

• Master knowledge on one or several core products.

• Handle a moderate volume of potential clients on a daily basis through calls, aligning support with opportunities

• Manage daily activities independently and proactively based on customer needs and incentives.

Qualifications

• Associate’s degree or certification from an accredited program for technical and/or GED/ High school education required.

• 1 year+ experience in customer service or prior work experience dealing with the public as a sales agent (preferred)

• 1 year+ of experience troubleshooting basic hardware, software, or connectivity issues (preferred) and related tech support experience

• Strong verbal and written communication skills to pitch on the phone and compose compelling

• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets

• Proven track record of target over achievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid 3 weeks training, 2 weeks annual leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• On-site for the first 3 months of employment, and hybrid afterwards.

• 4 weeks of training from 9AM - 6PM.

• HOOPS operates all seven days a week, from Monday to Sunday. The work schedule is rotational shifts, with each shift lasting for nine hours and starting between 9 AM and 11 PM.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.