Bilingual Customer Service Representative

Mobile Instrument Service & Repair (Canada); Oshawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

Mobile Instrument Service & Repair (Canada) is hiring a Customer Service Representative in Oshawa, ON. This role involves professional communication, managing customer accounts, and providing quotes. Successful candidates will have a high school diploma and experience in customer service, preferred fluency in both French and English.

Benefits

Competitive wages

Comprehensive benefits after 3 months

Qualifications

• One to three years of customer service, warehouse, and/or technical office experience.
• Fluent in both French and English (written and verbal).
• Must be able to read and follow detailed written instructions.

Responsibilities

• Communicates professionally through verbal and written interactions.
• Provides customer quotes, seeks repair approvals, processes invoices.
• Assists with the response to RFP and manages customer complaints.

Skills

Communication

Interpersonal skills

Organization skills

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

SAGE

Job description

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Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative for immediate full-time employment at our Oshawa, ON office.

Customer Service Representative is a full-time position. You will report to the General Manager, and you are required to perform the following duties :

• Communicates professionally through verbal and written interactions;
• Provides customer quotes, seeks repair approvals, processes invoices, and manages the associated paperwork with high accuracy;
• Build sustainable relationships and trust with customer accounts through interactive communication.
• Assists with the response to RFP and other bid opportunities;
• Responds to customer complaints and assists in their resolution;
• Keep records of customer interactions, process customer accounts and file documents.
• Update repair order forms and electronic logs and records regarding status of repair order.
• Develops a good understanding of the quality management system in place, provides insight when improvements can be made and ensures adherence to the policies and procedures;
• Performs various other tasks as is requested / required by the General Manager or other management personnel (e.g. shipping and receiving)
• Able to independently prioritize tasks to meet deadlines
• Must be able to lift 10-50 lbs
• Frequent standing / walking

Successful candidates will have :

• High school diploma or equivalent required
• One to three years of customer service, warehouse, and / or technical office experience
• MS Excel and Word knowledge preferred
• Have excellent communication skills in both French and English (written and verbal)
• Must be able to read and follow detailed written instructions
• Must be able to record data and maintain accurate documentation
• General knowledge of applicable quality and regulatory standards and regulations is preferred
• Requires strong interpersonal and organization skills
• Must be able to work independently without direct supervision
• SAGE and Excel experience an asset

We offer :

• Competitive wages (salary range based on experience)
• Comprehensive benefits after 3 months

Only short-listed candidates will be contacted. No phone inquiries please.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Medical Equipment Manufacturing

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Bilingual Customer Service Representative • Oshawa, Durham Region, Canada