Bilingual Customer Service Representative

Acushnet Company; Newmarket; On-site; CAD 46,000 - 52,000; Full time

Job summary

Acushnet Company seeks a Bilingual Customer Service Representative for their Newmarket location. This full-time role involves front-line communication with customers regarding products and assisting in various projects. Candidates must be fluent in French and English, possess strong communication skills, and have relevant customer service experience. This position offers an opportunity to work in a dynamic environment within the sporting goods industry.

Qualifications

• Minimum one year of customer service experience.
• Experience in the golf industry is an asset.
• Sit for long periods and use a telephone.

Responsibilities

• Assist customers by entering and advising on orders.
• Answer inquiries about products and availability.
• Administer sales programs and identify process improvements.

Skills

Fluent bilingualism in French and English

Excellent interpersonal skills

Communication skills

Proficiency with a PC

Customer service experience

Education

University degree or college diploma in a related field

Tools

Microsoft Office

SAP

Job description

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This range is provided by Acushnet Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

46,000.00 / yr - $52,000.00 / yr

Direct message the job poster from Acushnet Company

Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for a Bilingual Customer Service Representative.

Job Summary :

Responsible for front line communication with our customers and consumers regarding all product, program, and availability information. Assist customer service management with various departmental projects.

Duties and Responsibilities :

• Assist customers and sales representatives by entering / editing orders and advising on sales programs.
• Administer sales programs by consistently applying proper terms to each order.
• Answer customer / consumer inquiries about product and availability.
• Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
• Analyze current processes / procedures and identify / implement ways to improve.
• Assist in training and development of new members of the customer service team.
• Attend meetings with the customer service team to discuss departmental initiatives and activities.
• Assist with the monitoring of phone coverage.
• Utilize French skills by assisting with editing of marketing and sales tools in French.

Qualifications :

• Fluent bilingualism in French and English
• University degree or college diploma in a related field, or equivalent experience.
• Minimum one year of customer service experience.
• Excellent interpersonal and communication skills.
• Must be able to sit for long periods and use a telephone.
• Proficiency with a PC required; Microsoft Office experience an asset.
• Experience using SAP an asset.
• Golf industry knowledge and experience an asset.

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.

Application deadline : Please submit a resume in English by May 30, 2025.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Writing / Editing
• Sporting Goods Manufacturing

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Bilingual Customer Service Representative • Newmarket, ON, Canada