Bilingual Customer Service Representative

The Reynolds and Reynolds Company; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

The Reynolds and Reynolds Company is seeking a Bilingual Customer Service Representative in Montreal. This role involves acting as the primary point of support for dealership software issues, ensuring quick resolutions for customer satisfaction. The ideal candidate will be fluent in both French and English and possess strong analytical and problem-solving skills. A comprehensive benefits package along with opportunities for training and development are provided.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pension plan with company match

Professional development and training

Paid vacation and sick days

Qualifications

• Experience troubleshooting basic software preferred.
• Ability to travel to the U.S. for additional training if required.
• Background in business or dealership industry preferred.

Responsibilities

• Handle incoming calls and emails from customers.
• Resolve customer issues or submit tickets for further research.
• Train and share knowledge with team members.

Skills

Analytical skills

Problem-solving

Verbal skills

Written skills

Team player

Fluency in French

Fluency in English

Job description

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Job Description

We are looking for a Bilingual Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Job Description

We are looking for a Bilingual Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities

• Handle incoming calls and emails from internal and external customers
• Communicate with customers to gather information and learn about their needs and expectations
• Resolve customer issues as received, or submit a ticket for additional research
• Research and troubleshoot customer tickets
• Monitor individual work load and prioritize responsibilities
• Train / share knowledge with team members
• Use of time for learning, growth and development

Working Conditions

• Repetitive office tasks (computer usage)
• Sit / stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
• May be asked to pick up / push / pull / carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Prior Experience Benefits

• Ability to think critically, analytically and problem solve
• Experience troubleshooting basic software preferred
• Background in business, accounting or dealership industry is preferred
• Excellent verbal and written skills
• Effective team player Requirements
• Fluent in English and French
• Ability to understand and work with all PC based products
• Ability to problem solve and train customers on software products
• Ability to travel to the United States for additional company-paid training, if offered

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including :

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Professional development and training
• Promotion from within
• Paid vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Software Development, Motor Vehicle Manufacturing, and Advertising Services

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Bilingual Customer Service Representative • Montreal, Montreal (administrative region), Canada