Bilingual Customer Service Representative Customer Service Montreal, QC

REYNOLDS & REYNOLDS CO; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in software solutions seeks a Bilingual Customer Service Representative to address dealership software issues. The role involves resolving customer inquiries, troubleshooting software, and contributing to a supportive team environment. Candidates must be fluent in English and French, with a strong focus on customer service and problem-solving.

Benefits

Medical, dental, vision, and life insurance

Pension plan (100% company match up to 6%)

Professional development and training

Promotion from within

Paid vacation and sick days

Referral bonuses

Qualifications

• Fluent in English and French.
• Experience troubleshooting basic software preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Handle incoming calls and emails from customers.
• Research and troubleshoot customer tickets.
• Train customers on software products.

Skills

Customer Service Skills

Problem Solving

Analytical Skills

Bilingual (English and French)

Education

Background in Business or Accounting

Job description

Job Description:

We are looking for a Bilingual Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development

Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Prior Experience:
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Experience troubleshooting basic software preferred
- Background in business, accounting or dealership industry is preferred
- Excellent verbal and written skills
- Effective team player

Training:

Classroom-style, on-the-job with a mentor, and online courses

Requirements:

• Fluent in English and French
• Ability to understand and work with all PC based products
• Ability to problem solve and train customers on software products
• Ability to travel to the United States for additional company-paid training, if offered


Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, and life insurance- Pension plan (100% company match up to 6%)- Professional development and training- Promotion from within- Paid vacation and sick days- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Fluent in English and French. Ability to understand and work with all PC based products. Ability to problem solve and train customers on software products. Ability to travel to the United States for additional company-paid training, if offered