Bilingual Customer Service Agent (Care Coordinator)

VitalAire Canada Inc.; Moncton; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare through patient-centered care. As a Bilingual Customer Service Agent, you will play a vital role in supporting patients with Sleep Apnea and Oxygen services. This position involves answering calls, resolving customer inquiries, and maintaining accurate electronic patient files. With a commitment to innovation and meaningful work, you will be part of a dynamic team that values collaboration and safety. Enjoy growth opportunities and a supportive work environment that encourages work-life integration. Your contributions will make a significant impact on the quality of life for patients across the globe.

Benefits

Competitive Salary

Bonus

Flex Benefits

Pension Plan

Tuition Reimbursement

Personal Time Off

Inclusive Workplace

Teamwork and Connection

Global Collaboration

Culture of Safety

Qualifications

• High School Diploma with experience in Customer Service or Medical Office.
• Bilingual communication skills are an asset.

Responsibilities

• Provide customer support through calls regarding Sleep Apnea and Oxygen services.
• Create and update customer electronic files and maintain integrity of client information.

Skills

Customer Service

Bilingual Communication

Data Management

Keyboarding Skills

Marketing and Sales

Education

High School Diploma

Tools

Google Docs

Google Sheets

Gmail

Microsoft Applications

Job description

Bilingual Customer Service Agent (Care Coordinator)

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locations Moncton, NB - Commerce St (326, 302, 306)

time type Full time

posted on Posted 2 Days Ago

job requisition id R10063680

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

Air Liquide Home Healthcare Canada is currently recruiting a highly energetic and motivated Bilingual Customer Service Agent (Care Coordinator) for our Moncton location. The Customer Service Agent provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.

• Answering large volume of calls in a timely manner
• Identify customer needs, clarify information, research issues and provide resolutions
• Creates and updates customer electronic files for Customer Management and scheduling systems
• Maintains integrity of client file information by electronically documenting both written and verbal correspondence
• Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
• Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
• Handling customer complaints; receiving and reporting incidents in the electronic systems
• Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
• Conduct outbound calls as required to complete or update client files
• Performs other Customer Service related activities as required

Are you a MATCH?

Here’s what you will need

• High School Diploma - background or experience in Customer Service/Medical Office
• Google Docs, Sheets, Gmail applications and Microsoft applications
• Keyboarding Skills (+45 wpm)
• Strong experience with data management
• Marketing and Sales skills are an asset
• Bilingual is an asset

Here’s why you should join

• Competitive total rewards: Salary, bonus, flex benefits & pension plan
• Growth opportunities: Upward mobility, career progression, and tuition reimbursement
• Work/life integration: From standard hours to personal time off, we encourage life outside of work
• Inclusive workplace: Bring your whole self to work as you learn and grow
• Meaningful work: Do work that matters
• Awesome team: Teamwork and connection power our business
• Global collaboration: Collaborate near and far by being part of a global leader
• Culture of safety: We weave safety and wellness into all that we do

Additional Information

Air Liquide Healthcare provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.