Bilingual (French/English) Customer Service Associate- Work At Home

Sutherland; Moncton; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in e-commerce support services is seeking passionate individuals to join their dynamic team. This remote position offers a unique opportunity for career advancement while providing essential support to customers of a leading global brand. You'll engage with clients through various channels, ensuring their needs are met with empathy and effective solutions. With a focus on training and development, this role is perfect for those looking to grow in a supportive environment. If you're ready to make a difference in customer experiences and thrive in a collaborative culture, this opportunity is for you.

Benefits

Career Advancement Opportunities

Remote Work with Provided Equipment

Supportive Training Environment

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong bilingual communication skills in French and English.

Responsibilities

• Build strong customer relationships through billing inquiries and support.
• Connect with customers via phone, chat, and email for assistance.

Skills

Bilingual Communication (French and English)

Customer Service

Problem-Solving

Education

High School Diploma or GED

Tools

Windows Operating Systems

Job description

Employer Industry: E-commerce Support Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with provided equipment and accessories
- Supportive training environment with 100% mandatory training to ensure success
- Engage with a leading global e-commerce brand, enhancing customer experiences
- Dynamic team culture focused on empathy and problem-solving

What to Expect (Job Responsibilities):
- Build strong customer relationships by handling billing inquiries and providing top-tier support
- Connect with customers via phone, chat, and email on topics like returns, order status, and product availability
- Access and verify account details to ensure accurate assistance
- Identify customer needs and recommend helpful solutions
- Follow up to ensure issues are fully resolved and customer experiences are seamless

What is Required (Qualifications):
- Must be 18 years of age or older
- Minimum educational requirement: High School Diploma, GED, or equivalent
- Strong bilingual communication skills in both French and English within a professional environment
- Ability to hardwire a computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload)
- Must have a private and dedicated workspace free of distractions and noise

How to Stand Out (Preferred Qualifications):
- Knowledge of working within Windows Operating Systems or equivalent
- Previous experience in customer service or similar roles

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