Bilingual Customer Service

David Aplin Recruiting; Winnipeg; On-site; CAD 33,000 - 35,000; Full time

Job summary

David Aplin Recruiting is partnering with a client to recruit Bilingual Customer Service Representatives in Winnipeg. These full-time roles require strong English and French communication and a passion for helping customers.

You'll respond to inquiries by phone, email, and chat, document interactions, and support service goals in a collaborative, onsite environment in Winnipeg. Candidates must be legally eligible to work in Canada and able to pass a background check.

Qualifications

• Fluent in both French and English, with strong verbal and written communication skills.
• High school diploma or equivalent.
• Six months to one year of customer service or contact centre experience is preferred.
• Strong communication, problem-solving, and active listening skills.
• Comfortable working with multiple computer systems and applications.
• Dependable, professional, and customer-focused.
• Able to work effectively in a fast-paced, team-oriented environment.
• Must be available to work onsite in Winnipeg.
• Criminal background check is required.

Responsibilities

• Respond to customer inquiries by phone, email, and chat in both French and English.
• Assist customers with questions related to products, services, and processes.
• Address customer concerns and provide timely, effective solutions.
• Provide professional, friendly, and knowledgeable customer service.
• Document customer interactions accurately.
• Stay up to date on products, services, and internal procedures.
• Meet established service, quality, and productivity standards.
• Work closely with team members and leadership to support overall service goals.

Skills

Bilingual: English & French

Customer service

Active listening

Communication skills

Education

High school diploma

Tools

CRM software

Job description

Tammy Boyko and Carlan Wilbon with Aplin are excited to partner with our client on an immediate, ongoing opportunity for Bilingual Customer Service Representatives in Winnipeg. Multiple full-time positions are available.

Work in a welcoming, team-focused environment where collaboration and employee experience are valued. The workplace offers a comfortable, modern setting with areas to relax and connect with coworkers, along with convenient access to nearby restaurants, shopping, and other amenities. Employees can also take part in team activities, events, and other initiatives throughout the year.

Compensation

• Expected hourly pay rate is $24.00 – $25.50, commensurate with experience

Responsibilities

• Respond to customer inquiries by phone, email, and chat in both French and English
• Assist customers with questions related to products, services, and processes
• Address customer concerns and provide timely, effective solutions
• Provide professional, friendly, and knowledgeable customer service
• Document customer interactions accurately
• Stay up to date on products, services, and internal procedures
• Meet established service, quality, and productivity standards
• Work closely with team members and leadership to support overall service goals

Qualifications

• Fluent in both French and English, with strong verbal and written communication skills
• High school diploma or equivalent
• Six months to one year of customer service or contact centre experience is preferred
• Strong communication, problem-solving, and active listening skills
• Comfortable working with multiple computer systems and applications
• Dependable, professional, and customer-focused
• Able to work effectively in a fast-paced, team-oriented environment
• Must be available to work onsite in Winnipeg
• Criminal background check is required

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.