Bilingual Customer service

Dexian; Montreal; Hybrid; CAD 21,000 - 30,000; Full time

Job summary

Dexian is seeking a bilingual Customer Service Representative in Montreal. This hybrid role currently requires in-office presence on Tuesday, Wednesday and Thursday, with Monday and Friday at home, to support a Canada-wide client base and rotating hours between 8:00 AM and 8:00 PM EST, Monday through Friday.

You will help deliver exceptional service to customers, using strong communication and problem-solving skills, and adhere to our policies.

Qualifications

• Must be fluent in French and English, both spoken and written.
• Experience in a customer service and contact center (min 1 year).
• Familiarity with company policies, procedures and concepts.

Skills

Bilingual (French/English)

Customer service focus

Contact center experience

Communication skills

Team collaboration

Analytical problem-solving

Organize and multitask

Independence / work with minimal dir

Education

Post-secondary education with industry certification

Job description

Location Address: Montreal, QC

Work Arrangement: Hybrid role (currently working Tuesday, Wednesday, and Thursday in the office; Monday and Friday at home)

Schedule Hours: Rotating work schedule, one week at a time, to accommodate customer calls from other time zones. Rotating start times will be required within the hours of operation, 8:00 AM - 8:00 PM EST, Monday - Friday. The Customer Service client base is Canada-wide. Flexibility is required as client demand changes.

Candidate Requirements / Must-Have Skills

• Must be fully and fluently bilingual (French/English), with both verbal and written proficiency in French and English.
• Customer service focus and skills.
• Work experience in a contact center is necessary (minimum of 1 year).
• Knowledge of our business policies, procedures, and concepts.

Soft Skills

• Ability to build positive relationships between customer/company.
• Commitment to achieving high levels of service excellence.
• Ability to work independently or with minimal direction within a team.
• Excellent communication skills (verbal and written) in English and/or French.
• Analytical and problem-solving skills.
• Ability to assume responsibility and take ownership until resolution.
• Ability to effectively organize, prioritize, and multitask.
• Ability to work collaboratively with teams and peers.

Education

• Post-secondary education with industry certification is preferred, or equivalent work experience.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.