Service desk Analyst at Client site in Ottawa

DXC Technology Company; Ottawa; On-site; CAD 38,000 - 70,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Retirement savings plan

Paid holidays

Paid time off

Employee wellness

Job summary

DXC Technology is seeking a bilingual English/French Helpdesk professional to provide on-site support at a client site in Ottawa, Ontario. The role requires Canadian citizenship with 10 years of verifiable history on Canadian soil and a willingness to obtain the necessary security clearance.

Candidates should reside in the Ottawa area and be comfortable working exclusively on-site. Responsibilities include handling telephone and email support for applications, programs, and devices, ensuring

Qualifications

• Bilingual English and French required for all interactions.
• Superior written and verbal communication in both languages is mandatory.
• High school diploma or equivalent required; IT technical graduates are welcome.
• 1–3 years of work experience in a customer-facing role preferred.
• Security Clearance with Canadian government required; must be a Canadian citizen with 10 years of verifiable history on Canadian soil.
• Ability to work onsite in Ottawa and independently manage tasks.

Responsibilities

• Provide telephone and email support for applications, programs, and equipment.
• Monitor Helpdesk during operating hours and respond promptly to requests.
• Diagnose and resolve service requests based on urgency and resources.
• Troubleshoot software and hardware issues and coordinate repairs.
• Document issues and resolutions in the ticketing system.
• Other duties as assigned by the client site.

Skills

Bilingual English/French

Customer service

Communication skills

Independent worker

Team player

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Printers

Job description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a bilingual (English/French) team member

willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

What You´ll Do:

• Providing telephone and email support for any applications, proprietary programs, and computer equipment used by the client.
• Ensuring the Helpdesk is always monitored during hours of operation.
• Responding to calls in a timely, courteous, professional, and appropriate manner.
• Assessing and resolving all service requests based on urgency, type of issue and available resources.
• Applying problem-solving techniques to resolve Helpdesk issues prior to escalating.
• Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
• Documenting details of issues, and work completed to resolve them, in a ticketing system.
• Other duties may also be assigned.

Who You Are:

• bilingual (English/French)

• This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

• Superior written and verbal communication skills in both English and French are mandatory.
• High school education or equivalent.
• 1-3 years' work experience or equivalent combination of experience and college level education.
• IT Technical graduate applicants will be strongly considered.
• Experience in customer facing role, either remote or face to face.
• A positive attitude and a drive take care of client needs.
• Ability to work independently as well as in a team environment.
• Ability to maintain a high quality of service despite tight timelines.
• Competency prioritizing and redefining priorities when necessary.
• Knowledge of call routing and case management processes.
• Experience applying problem solving skills in stressful situations.
• Experience with Microsoft Windows, Microsoft Office, and printers.
• Knowledge of document management systems, networking, and mobile phones an asset.

Work Environment

Work assigned eight-hour shifts, Monday to Friday, covering a range of 5:45 AM to 6:15PM.

**This positin is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.

• Full-time hires are eligible to participate in the DXC benefit program.
• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.