Bilingual Customer Experience Representative

GDI Ainsworth; Mississauga; Hybrid; CAD 26,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental and medical benefits

RSP matching

Generous vacation

Wellness supports

Job summary

GDI Ainsworth in Mississauga, ON is seeking a Bilingual Customer Experience Representative who speaks English and French to support North American clients via phone and email. You will listen, resolve, and document requests while upholding quality standards.

The role is full-time and on-site. You will handle inquiries, create work orders, and collaborate with internal teams. The company offers competitive pay, benefits, and advancement opportunities.

Qualifications

• Bilingual English/French required.
• Exceptional customer service and active listening.
• Verbal and written communication with a professional tone.

Responsibilities

• Receive calls or emails from clients for service or daily operations.
• Explain solutions and ensure clients feel supported and valued.
• Engage in active listening and confirm information with callers.
• Meet or exceed call centre metrics while delivering quality service.
• Create and complete work-order and purchase-order requests as needed.
• Provide support on admin reports and manage client portals and SLAs.

Skills

Bilingual EN/FR

Customer service

Active listening

Verbal & written comms

Adaptability

Empathy & urgency

CRM software

Interpersonal skills

Education

High school diploma

Tools

CRM software

Job description

Bilingual Customer Experience Representative

Job Category: Customer Support

Requisition Number: BILIN012626

• Full-Time
• On-site

Locations

Showing 1 location

5985 Mclaughlin Rd
Mississauga, ON L5R 1B8, CAN

Description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

GDI Ainsworth is looking for Bilingual candidates (English/French-speaking) who enjoy challenges and who love helping customers. We offer the opportunity to learn and develop your skills and talents in a rewarding career through our advancement program. At GDI Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve GDI Ainsworth client’s requests from across North America.

Key Responsibilities:

• Receive calls or emails requests from clients for various reasons related to service or daily operations.
• Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information.
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
• Create and complete work order requests on all incoming calls and email requests.
• Create and complete purchase order/purchase card requests on incoming calls or email requests.
• Provide support on Pcard administrative reports.
• Manage Work Order requests, maintain client’s portal and mindful of client’s requirements and SLA.
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner.
• As the focus will be to handle requests from your primary location, but you could be exposed to requests from all over North America.
• Adhere to the Company’s Quality standards.

Qualifications:

• High school diploma.
• More education or experience is always preferred.
• Bilingualism (English/French) is required
• Exceptional customer service, active listening skills.
• Verbal and written communication skills, professional tone.
• Can adapt quickly to changing situations.
• You are motivated by helping others and gaining people’s trust.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask probing questions, show empathy and have a strong sense of urgency.
• Excellent interpersonal skills

Availability:

Looking to fill morning, afternoon, and weekend shifts and can be discussed if selected for an interview.

The pay range is $19.00 to $29.00 per hour. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.

This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.