Bilingual Customer Content Specialist

PRIME Research Brazil; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a global leader in PR as a Bilingual Customer Content Specialist. You'll process press releases and ensure compliance while interacting closely with clients in both English and French. This role demands strong attention to detail and a solid foundation in communication and customer service, making it an exciting opportunity to impact your community and beyond.

Qualifications

• High school diploma and post-secondary certificate in Journalism required.
• 1 year of experience in customer service or coordination preferred.
• Fluent in English and French.

Responsibilities

• Process client press releases and ensure compliance with guidelines.
• Disseminate press releases through media networks.
• Act as a point of contact for clients.

Skills

Attention to Detail

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Education

High school diploma plus recognized post-secondary certificate in Journalism

Tools

MS Office

CRM

HTML

Photoshop

Job description

Join to apply for the Bilingual Customer Content Specialist role at PRIME Research Brazil

Continue with Google Continue with Google

23 hours ago Be among the first 25 applicants

Join to apply for the Bilingual Customer Content Specialist role at PRIME Research Brazil

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Objective

This job receives, formats and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives.

Key Accountabilities

• Orchestrates and executes the efficient processing of client press releases including but not limited to; receives and validates content to ensure compliance with content acceptability guidelines, formats pictures, videos, validates hyperlinks and edits / modifies press releases on the website (CMS) in English and French
• Disseminates press releases to the media via Canada Newswire distribution networks.
• Posts press releases on various platforms inclusive of Social Media sites.
• Coordinates international distribution of press releases with our international affiliates.
• Acts as the point of contact for clients requesting distribution and translation services. Provides advice to clients as appropriate. (E.g. SEO counseling)
• Dispatches and assigns client requests to the CCS team based on priority level (rotating basis).
• Assists in onboarding/training new clients on the Online Member Centre platform (after hours support).
• Partners with internal stakeholder teams to mitigate and resolve customer service challenges.
• Performs other duties as required.
  
  

Requirements

Qualifications

• High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications/PR or a related field is required.
• Minimum of 1 year of experience in customer service and/or coordination is required, with some experience in an editing role and an understanding of Canadian media landscape preferred.
• Basic knowledge of media communication such as earned, owned and paid media.
• Working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM. Basic knowledge of HTML, Acrobat and Photoshop is an asset.
• Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines.
• Solid oral and written communication skills, with in depth knowledge of grammar to edit press releases.
• Sales experience/training is an asset.
• Fluent in both English and French (asset in Toronto).
  
  

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail]

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Market Research

Referrals increase your chances of interviewing at PRIME Research Brazil by 2x

Get notified about new Customer Specialist jobs in Toronto, Ontario, Canada.

Senior Customer Communications Specialist (11418)

Greater Toronto Area, Canada
CA$96,460.00
-
CA$120,611.40
6 days ago

Richmond Hill, Ontario, Canada 3 weeks ago

Customer Support Specialist (Askuity division)

Toronto, Ontario, Canada
CA$55,000.00
-
CA$65,000.00
1 month ago

Toronto, Ontario, Canada CA$70,000 - CA$75,000 5 hours ago

Customer Service & Support Specialist Daylite

Toronto, Ontario, Canada CA$50,000 - CA$65,000 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.