Customer Content Specialist

Cision Ltd.; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in PR, Cision Ltd. is looking for an individual to efficiently process and distribute client press releases. This role demands strong attention to detail, customer service skills, and proficiency in communication, as well as knowledge of media and technology. Candidates should have relevant qualifications in communications or related fields. Bilingual applicants are preferred.

Qualifications

• Minimum of 1 year of experience in customer service or coordination.
• Fluent in both English and French preferred.
• Basic knowledge of media communication methods.

Responsibilities

• Receive, format, and process client press releases.
• Disseminate press releases to media and post on social media platforms.
• Act as the point of contact for clients requesting distribution services.

Skills

Attention to detail

Customer service

Interpersonal skills

Communication skills

Education

High school diploma or equivalent plus a certificate in Journalism, Writing, Communications / PR

Tools

MS Office

HTML

Adobe Acrobat

Photoshop

Job description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Objective

This job receives, formats and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives.

Key Accountabilities

1. Orchestrates and executes the efficient processing of client press releases including but not limited to; receives and validates content to ensure compliance with content acceptability guidelines, formats pictures, videos, validates hyperlinks and edits / modifies press releases on the website (CMS) in English and French

2. Disseminates press releases to the media via Canada Newswire distribution networks.

3. Posts press releases on various platforms inclusive of Social Media sites.

4. Coordinates international distribution of press releases with our international affiliates.

5. Acts as the point of contact for clients requesting distribution and translation services. Provides advice to clients as appropriate. (E.g. SEO counseling)

6. Dispatches and assigns client requests to the CCS team based on priority level (rotating basis).

7. Assists in onboarding / training new clients on the Online Member Centre platform (after hours support).

8. Partners with internal stakeholder teams to mitigate and resolve customer service challenges.

9. Performs other duties as required.

Requirements

Qualifications

• High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications / PR or a related field is required.
• Minimum of 1 year of experience in customer service and / or coordination is required, with some experience in an editing role and an understanding of Canadian media landscape preferred.
• Basic knowledge of media communication such as earned, owned and paid media.
• Working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM. Basic knowledge of HTML, Acrobat and Photoshop is an asset.
• Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines.
• Solid oral and written communication skills, with in depth knowledge of grammar to edit press releases.
• Sales experience / training is an asset.
• Fluent in both English and French (asset in Toronto).

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visitwww.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 byDiversityJobs.com .

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact [emailprotected]

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