Bilingual Customer Care Specialist — Hybrid & Growth

Domtar; Montreal; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid remote work

Flex time

Development opportunities

Job summary

Ariva, a Domtar business, located in Montreal a Lachine or Quebec City, is seeking a Customer Care Representative to deliver accurate, prompt service, process orders and upsell related products under the Customer Care Manager.

The role requires bilingual communication, strong customer service, and teamwork. We offer hybrid remote work with flextime, a modern environment, competitive compensation, and opportunities for development and growth.

Qualifications

• Ideally, one to two years related work experience.
• Strong customer service skills (product knowledge and SAP familiarity are a definite asset).
• Client-oriented, problem-solving, listening, teamwork, detail-oriented.

Responsibilities

• Process accurate and efficient orders and resolve customer order issues.
• Follow-up and expedite with appropriate personnel on outstanding orders and requests.
• Maintain accurate records of all customer transactions and ensure efficient follow-ups.

Skills

Customer service

Communication

Teamwork

Bilingual

Problem-solving

Listening

Tools

SAP

Job description

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Customer Care Representative

Location:

Lachine, Quebec, CA, H8T 1X5

Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively. Ariva builds on the rich heritage of the Domtar Distribution Group, Canada’s premier source for high quality paper, packaging, and graphic supplies. But we’re much more than a paper distribution company.

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

Based out of our office located either in Montreal (Lachine) or Quebec City, we have a full-time opportunity for the position of Customer Care Representative.

Reporting to the Customer Care Manager, this position provides accurate and prompt service to customers as well as upselling related products. Ariva encourages the development and advancement of our employees.

Duties of this position include, but are not limited to:

• Processing accurate and efficient orders and resolving customer order issues
• Following-up and expediting with appropriate personnel on all outstanding customer orders and requests
• Maintaining accurate records of all customer transactions, providing efficient follow-ups, resolving outstanding customer orders or concerns
• Maintaining high standards of telephone etiquette
• Attending product knowledge seminars and staying current on all company policies, business processes and SAP integration

The successful incumbent will have:

• Ideally, one to two years related work experience
• Strong customer service skills (product knowledge and SAP familiarity are a definite asset)
• Client-oriented, problem-solving, listening, teamwork, detail-oriented
• Strong communication skills - Bilingualism is required (written and spoken) *
• Respect for company values: Caring, Accountability, Collaboration and Entrepreneurship

Ouroffer:

• Alternative Work Arrangements: hybrid remote work and flextime
• A modern and spaciousenvironment
• Competitive compensation, including annual bonusplan
• AnEmployeeand Family Assistance Program
• A pension plan with matching companycontributions
• Employer-paid development and continuing education

(*) English bilingual: if listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.

You will be required to successfully complete a selection process that could include interviews, an employment background check, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.