Bilingual Customer Care Specialist (French/English) — Remote

CEI Fleet Collision and Safety; Canada; Remote; CAD 52,000 - 71,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

Background check after offer

Job summary

Element Fleet Management is seeking a bilingual Customer Care Representative to assist clients and drivers in French and English. You will respond by phone, chat, and email, resolving issues with empathy and clarity across fleet services.

You should have a high school diploma, strong communication, and knowledge of Microsoft Office. This remote Canada-based role offers competitive base salary and benefits.

Qualifications

• Fluent in French and English with strong listening and communication skills.
• High school diploma or equivalent required; customer service experience preferred.
• Ability to explain complex information clearly and manage multiple channels (phone, chat, email).

Responsibilities

• Respond to inquiries in French and English by phone, chat, and email.
• Resolve first-level web support, fuel card, vehicle ordering, licensing, toll management, and remarketing inquiries.
• Understand customer needs, clarify information, research issues, and offer appropriate solutions.
• Aim for first-contact resolution with empathy and a service-focused approach.

Skills

Bilingual (French/English)

Customer service

Communication skills

Telephone support

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Element Fleet Management is seeking a bilingual Customer Care Representative to assist clients and drivers in French and English. You will respond by phone, chat, and email, resolving issues with empathy and clarity across fleet services.

You should have a high school diploma, strong communication, and knowledge of Microsoft Office. This remote Canada-based role offers competitive base salary and benefits.