Bilingual Customer Care Representative (English/French)

CEI Fleet Collision and Safety; Canada; On-site; CAD 52,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Paid time off (vacation, sick leave, &

Retirement savings plan

Tuition reimbursement

Job summary

Element Fleet Management is seeking a bilingual Customer Care Representative to assist clients and drivers in French and English via phone, chat, and email from a remote base in Canada. The role focuses on resolving a range of fleet service inquiries with clarity and empathy, while meeting service targets and collaborating with teammates.

You will handle questions about web support, fuel cards, vehicle ordering, titles/registrations, tolls, insurance, and remarketing, delivering first-contact

Qualifications

• Bilingual in French and English with strong listening and communication skills.
• Experience delivering front-line customer care is preferred.
• Ability to explain technical information clearly to non-technical audiences.

Responsibilities

• Respond to client and driver inquiries in French and English by phone, chat, and email.
• Resolve first-level web support, fuel card, vehicle ordering, title/registration, tolls, insurance, and remarketing inquiries.
• Aim for first-contact resolution with empathetic and service-focused interactions.

Skills

Bilingual communication (FR/EN)

Customer service

Active listening

Telephone communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.Support clients and drivers in French and English, helping resolve fleet service questions with care and clarity.THE OPPORTUNITYAt Element Fleet Management, you will help clients and drivers get the answers they need across a range of fleet services. As a bilingual Customer Care Representative, you will respond to inquiries in French and English by phone, chat, and email, working to resolve issues accurately and efficiently. Your ability to listen, explain information clearly, and show empathy will help create a positive experience for the people you support.WHAT YOU WILL OWNRespond to client and driver inquiries in French and English by telephone, chat, and email.Help resolve first-level web support, fuel card, vehicle ordering, title and registration/licensing, toll management, insurance card, and remarketing inquiries.Understand customer needs, clarify information, research issues, and offer appropriate solutions or alternatives.Handle inquiries efficiently, aiming for first-contact resolution while minimizing the time clients and drivers spend resolving issues.Bring empathy and a service-focused approach to every interaction.Meet individual and team service targets, collaborate with colleagues, and provide administrative backup when needed.YOU SHOULD CONSIDER THIS ROLE IF:You are a bilingual communicator who enjoys solving problems and helping people navigate detailed information.You have a high school diploma or equivalent.You are fluent in French and English, with strong listening, customer service, and telephone communication skills.You can explain complex technical information clearly to non-technical audiences.You bring strong time management, attention to detail, problem-solving skills, self-motivation, and the ability to adjust priorities.You have working knowledge of Microsoft Office, including Outlook, Word, and Excel.Previous customer service experience is preferred.YOU SHOULD BE ABLE TO TELL USAbout a time you understood a customer’s concern, researched an issue, and found a practical solution.How you have used French and English to communicate clearly and help others understand detailed information.How you manage competing priorities while maintaining accuracy and a positive service experience.How you have worked with a team to meet service expectations or help colleagues during busy periods.WHY ELEMENTAt Element Fleet Management, you can support clients and drivers as they navigate day-to-day fleet needs. This role offers the opportunity to work across several fleet service areas, collaborate with internal teams, and make a direct difference through responsive, thoughtful customer care.LOCATION AND WORKING ARRANGEMENTLocation: CanadaWorking arrangement: Remote**This position works Monday - Friday, full-time (37.5 hours/week), with full benefits. The hours of this team are 8:00 am - 8:00 pm ET. Must also be able to work several Statutory holidays. We provide all computer equipment needed to perform your job from home.**COMPENSATIONThe hiring base salary range for this position is $51,800-$71,200 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.What’s in it for You• A culture of innovation, empowerment, decision-making, and accountability• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone]. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.