Bilingual Customer Accounts Representative

Intact Financial Corporation; Montreal; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading financial services firm is seeking bilingual Customer Accounts Representatives in Montreal to provide exceptional service in a fast-paced call center. Responsibilities include responding to clients regarding billing, ensuring high-quality work, and meeting performance metrics. Candidates should have a high school diploma and one year of customer service experience. This hybrid role offers opportunities for growth and an inclusive workplace.

Qualifications

• Mandatory bilingualism to serve both English and French clients.
• At least one year of customer service experience, preferably in a call center.
• Strong customer service skills to maintain positive business relationships.

Responsibilities

• Understand and respond to client and broker needs regarding billing.
• Meet call center performance metrics and processing times.
• Perform various billing tasks, such as modifying payment schedules.

Skills

Bilingualism (French and English)

Customer service skills

Verbal and written communication skills

Attention to detail

Education

High school diploma or Canadian equivalent

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We offer you the opportunity to begin a rewarding career in a dynamic, ever‑evolving sector!

Our Accounts Receivable team is seeking dedicated bilingual Customer Accounts Representatives to provide exceptional service to our brokers and clients in a fast‑paced call center environment. As a customer service agent, you will be on the front line of client interaction and become a true specialist in resolving issues and answering questions related to billing and insurance premium payments.

If you’re passionate about turning every interaction into a positive experience and want to thrive in a dynamic, fast‑paced call center environment where each day brings new challenges and growth opportunities, this role is for you!

Start date

February 16, 2026

Schedule

During training

• First 3 weeks: 35 hours/week. Monday to Friday, 9 a.m. to 5 p.m.
• Last 2 weeks: 40 hours/week. Monday to Friday, 9 a.m. to 6 p.m.

After training

• 40 hours/week, evenings. Monday to Friday, 11 a.m. to 8 p.m.
• Evening premium of 6% applied to the entire shift

Location

This hybrid role (remote and on‑site, on a weekly basis) is available at our offices in Laval (600 Lucien‑Paiement) or Montreal (2020 Robert‑Bourassa Blvd).

What you’ll do here

• Understand and respond to the needs of clients and brokers regarding billing, and provide timely, appropriate guidance—by phone in an inbound call center environment and by email using clear, concise written communication.
• Meet call center performance metrics and commit to maintaining processing times and adherence ratios that align with company expectations.
• Perform various billing tasks such as adding or updating banking information, modifying payment schedules, processing and reviewing premium refunds, and providing other assistance to clients and brokers regarding account needs.
• Promote an exceptional client experience by encouraging the use of our self‑service tools and guiding clients in using digital tools specific to Accounts Receivable.
• Ensure accuracy and maintain high‑quality work.
• Follow applicable work procedures while striving to achieve key performance indicators.

What you will bring to the table

• High school diploma or Canadian equivalent.
• Mandatory bilingualism (French and English). Must be able to answer calls and provide services to an English‑speaking clientele on a regular basis.
• At least one year of customer service experience, preferably in a call center.
• Prior experience in billing, collections, and/or the banking sector will be considered a strong asset.
• Excellent verbal and written communication skills.
• Strong customer service skills to maintain positive business relationships, negotiate tactfully, and resolve issues.
• Attention to detail and the ability to organize and prioritize workload.
• Comfort working in a computerized environment.
• Ability to work both as part of a team and independently, and to make decisions based on established criteria.
• No Canadian work experience required, but authorization to work in Canada is necessary.

Equal Employment Opportunity

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.