Bilingual Associate Customer Service- Contract

Westlake Chemical; Laval (administrative region); On-site; CAD 42,000 - 52,000; Full time

Job summary

Westlake Chemical seeks an Order Entry Clerk in Laval to manage order input into JDE, communicate shipment schedules, and handle customer inquiries about shipments, shortages, and returns. This six‑month contract role requires documentation accuracy and SOX compliance across sales orders and related files.

Collaborate with Sales Representatives and internal departments to keep customers updated on order status and pricing inquiries while ensuring timely order processing.

Qualifications

• A passion for customer service (strong interpersonal skills and client focus).
• Three years of customer service experience.
• Preferably in a manufacturing environment.

Responsibilities

• Accurately inputs orders into JDE with prices, terms, product, quantities, ship-to and special instructions.
• Completes all paperwork required per sales orders and maintains accurate files.
• Maintains system accuracy on sales orders and back orders, updating dates and reason codes as needed.
• Keeps customers informed on order status and coordinates with Traffic for deliveries.
• Ensures SOX compliance and verifies necessary documents.
• Maintains price books and updates changes in invoicing system.
• Contacts current and prospective customers to maximize weekly order file.
• Participates in inventory counts as required.

Skills

Customer service

JDE

Tools

JDE

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. We build communities, let us build your career

About the job

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies. THIS IS A 6 MONTH CONTRACT

Some of the daily responsibilities

• Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.
• Completes all necessary paperwork required per sales orders.
• Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
• Participates with Customer Service Team to maintain call service standards
• Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.
• Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
• Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.
• Also ensures product knowledge stays up to date on current and future products.
• May coordinate truck delivers at certain locations with Traffic department.
• Coordinates returned goods from customer with Sales Representative / manager’s approval.
• Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
• Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
• Participates in inventory counts as required.
• Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
• Initiates outgoing calls to current and prospective customers to maximize weekly order file.
• Reports competitive activities to Sales team and processes requests for samples.

What you bring to the table

• A passion for customer service.
• Three years customer service experience.
• Preferably in a manufacturing environment.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions — from housing and construction, to packaging and healthcare, to automotive and consumer. For more information, visit the company's web site at www.westlake.com. Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day®.

To view other career opportunities at Westlake and our family of companies, visit https://westlaketalent.com