Bilingual Collections Analyst

TransUnion; Burlington; On-site; CAD 52,000 - 70,000; Full time

Job summary

TransUnion in Burlington, Canada is seeking a bilingual Collections Analyst to manage overdue accounts for high-volume clients. This hybrid role requires two days per week in-office to support day-to-day collections operations and collaboration with cross-functional teams.

The successful candidate will have 3+ years of B2B collections experience, fluency in English and French, strong Excel skills, and the ability to prioritize tasks with a sense of urgency.

Qualifications

• 3+ years of hands-on collections experience with B2B customers.
• Fluency in English and French (written and oral).
• Strong customer-focused attitude and mentality.
• Proficiency in Microsoft Excel; PeopleSoft experience strongly preferred.
• Strong verbal and written communications skills; attention to detail and documentation.
• Ability to manage multiple priorities, meet deadlines, and work with minimal supervision.
• Strong work ethic and sense of urgency.
• Ability to prioritize tasks and adapt to changing policies and tools.

Responsibilities

• Facilitate communication, information exchange and relationship building to collect aging invoices.
• Proactively contact clients with overdue receivables to coordinate collection plans.
• Make regularly scheduled collection calls and document outcomes in the host system.
• Research and resolve invoice disputes with external clients and internal departments.
• Liaise with the sales team to coordinate collection efforts.
• Develop close working relationships with teammates within the department and company.
• Perform other duties as assigned.

Skills

Bilingual English/French

Excel

PeopleSoft

Communication skills

Time management

Tools

Microsoft Excel

PeopleSoft

Job description

## Bilingual Collections AnalystApply: Burlington, Canada: Full time: Posted Today: 19042651TransUnion's Job Applicant Privacy Notice**Team Overview**The Collections Analyst will work with high volume customers and offices to resolve complex issues and collect on escalated ageing invoices. In this role, they will act as an informal resource for team members with less experience. It is an exciting opportunity not only to build relationships with assigned customers, but also to use critical thinking skills to resolve more complicated collections issuesThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. **Role Overview And Core Responsibilities*** The Collection Specialist is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.* Proactively contact clients with overdue receivables to coordinate collection plans.* Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.* Research and resolve invoice disputes with external clients and internal departments.* Liaise with the sales team to coordinate collection efforts.* Create a close working relationship with your counter parts within your department and the overall company.* Perform any other duties as assigned. **Required Knowledge And Experiences*** A minimum of 3+ years of hands-on collections experience dealing with B2B customers.* Fluency in both English and French (written and oral).* Strong customer focused attitude and mentality.* Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.* Strong verbal and written communications skills; attention to detail and strong documentation skills.* Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction and perform with minimal guidance or supervision.* A strong work ethic, ability to work efficiently and with a sense of urgency.* Ability to prioritize tasks that are assigned.* Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.This job posting is for an existing vacancy. The opening is to backfill a previously held position.