Bilingual Client Care Specialist — Remote/Hybrid

Credit Counselling Society; Canada; Hybrid; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Three weeks vacation

CCS days

Sick/Personal days

Health benefits

Wellness accounts

Annual bonus

Educational reimbursements

Bilingual credit

Mentoring programs

Culture Club activities

Paid days off for life events

Employee assistance program

Job summary

Credit Counselling Society in Canada is seeking Client Care Specialists (English-speaking and bilingual) to serve as the first contact for clients seeking help with their finances. You will listen empathetically, assess needs, and connect clients with a Credit Counsellor or other resources.

The role supports a hybrid, predominantly remote work arrangement within Canada, with periodic in-person meetings. You will also handle intake for online inquiries and perform essential administrative tasks

Qualifications

• 1–2 years of customer service experience required.
• Call centre experience preferred.
• Availability to work variable shifts, including a Saturday shift once each month.
• Professional and empathetic demeanor, with active listening skills.
• Excellent communication and interpersonal skills, with a genuine desire to help others.
• Fluency in English required; bilingual English/French for the bilingual position.

Responsibilities

• Be the first contact for clients seeking help with their finances.
• Provide empathetic guidance and connect clients with a Credit Counsellor or other resources as appropriate.
• Manage intake process for online inquiries and outreach to clients.
• Perform administrative tasks to support CCS operations.
• Contribute to a positive client journey through timely and accurate information.

Skills

Customer service

Active listening

Communication skills

Interpersonal skills

English fluency

French fluency

Job description

Credit Counselling Society in Canada is seeking Client Care Specialists (English-speaking and bilingual) to serve as the first contact for clients seeking help with their finances. You will listen empathetically, assess needs, and connect clients with a Credit Counsellor or other resources.

The role supports a hybrid, predominantly remote work arrangement within Canada, with periodic in-person meetings. You will also handle intake for online inquiries and perform essential administrative tasks