Bilingual Client Care Specialist (EN/FR) — Remote

Credit Counselling Society; Ottawa; Remote; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Three weeks vacation + CCS days

Health and wellness benefits

Employer matching savings up to 5%

Annual bonus tied to client-sat goals

Educational reimbursements

Bilingual Credit ($800 annually)

Professional development programs

Paid life events days

Employee assistance program

Job summary

Credit Counselling Society (CCS) is seeking a Client Care Specialist fluent in English and French. The Client Care Specialist is the first point of contact for clients seeking help with their finances and will work an Eastern time zone schedule.

You will listen, assess needs, guide clients to the right resources or a Credit Counsellor, and handle intake and administrative tasks. CCS offers a starting salary of $45,188–$51,142, annual reviews, a Great Place to Work culture, and a hybrid remote

Qualifications

• One to two years of customer service experience; call centre preferred.
• Available to work variable shifts 8:00 am–6:00 pm ET, with a Saturday shift once per month.
• Empathetic, professional demeanor with active listening skills.
• Excellent communication and interpersonal abilities; team-oriented.
• Fluent in English and French, written and spoken.
• Positive, solution-focused, able to adapt and manage multiple conversations.

Responsibilities

• Serve as first point of contact for clients seeking financial help.
• Reach out to online inquiries and guide intake process.
• Provide resources and supports and connect clients with counsellors.
• Perform administrative tasks to support CCS operations.

Skills

Customer service

Call center experience

Bilingual English/French

Communication

Organization

Job description

Credit Counselling Society (CCS) is seeking a Client Care Specialist fluent in English and French. The Client Care Specialist is the first point of contact for clients seeking help with their finances and will work an Eastern time zone schedule.

You will listen, assess needs, guide clients to the right resources or a Credit Counsellor, and handle intake and administrative tasks. CCS offers a starting salary of $45,188–$51,142, annual reviews, a Great Place to Work culture, and a hybrid remote