Creditor Engagement Manager

Credit Counselling Society; Toronto; Hybrid; CAD 76,000 - 82,000; Full time

Benefits offered by this job

3 weeks vacation

CCS days

6 sick/personal days

Flexible health and wellness benefits

Long-term savings program

Educational reimbursements

Bilingual credit (French/English)

Employee development and mentorship

Employee and family assistance program

Job summary

Credit Counselling Society in Toronto is seeking a Creditor Engagement Manager to oversee creditor relationships, develop partnerships, and drive initiatives that strengthen creditor support for CCS’s services. You will identify prospective contacts, assess needs, advance opportunities, support implementation, and grow established relationships, working cross‑functionally in a hybrid Toronto office.

You will bring five+ years in financial services, consumer credit, or debt help, with strong

Qualifications

• Post‑secondary diploma in a related field, with degree an asset.
• Minimum of five years of experience in relationship management, financial services, consumer credit, or collections.
• Strong knowledge of financial services and consumer credit; industry experience is an asset.
• Proven ability to build credibility with senior stakeholders and influence outcomes.
• Excellent facilitation and communication skills with senior-level audiences.
• Strong analytical skills to interpret data and extract insights.
• Project leadership and prioritization capabilities.
• Adaptable, collaborative, and solution-focused.
• Proficiency with Microsoft 365; CRM/reporting tools an asset.

Responsibilities

• Manage creditor relationships and partnerships to advance CCS goals.
• Identify and engage prospective contacts and opportunities.
• Understand creditor needs and align CCS services accordingly.
• Advance partnership opportunities and support implementation.
• Grow and nurture established relationships over time.
• Collaborate with internal teams to deliver on partner commitments.

Skills

Relationship management

Stakeholder influence

Analytical skills

Project leadership

Collaboration

Communication skills

Education

Post-secondary diploma

Tools

CRM

Microsoft 365

BI tools

Job description

What This Role Involves

The Creditor Engagement Manager helps to manage creditor relationships, develops and nurtures partnerships, and coordinates initiatives to strengthen creditor support for CCS’ services and mission. You’ll identify and engage prospective contacts, understand their needs and goals, advance partnership opportunities, and supporting implementation, and growing established relationships over time. As a self-starter, you will effectively prioritize relationships and opportunities, manage multiple initiatives, and determine where escalation is needed. You will build and maintain trusting and transparent relationships, while working collaboratively with other teams to deliver on partner commitments. Your experience in financial services, consumer credit, or debt help (e.g., non-profit credit counselling, insolvency) is an asset.

What We Have To Offer

The starting salary range for this role is $76,154 – 81,874. Initial offer will consider related education and/or experience that exceeds the requirements below. Annual salary reviews recognize team members’ performance in their role. Our employees value the meaningful impact they make each day, the caring and collaborative relationships with peers, and the commitment to supporting their success, including healthy work-life balance.

Our Total Compensation Package Includes (prorated For First Year)

• 3weeks vacation, 3 CCS days, and 6 Sick/Personal Days each year.
• Flexible health and wellness benefits package.
• Long-term savings program, with employer matching.
• Educational reimbursements.
• Bilingual Credit for those speaking both French and English in their roles.
• Employee Development and Mentorship Programs.
• Employee and Family Assistance Program.

What We Are Looking For

• Post‑secondary diploma in a related field (e.g., business, finance, communications) is required, with degree an asset.
• Minimum of five years of experience (e.g., relationship management, financial services, consumer credit, collections).
• Strong knowledge of financial services and consumer credit, with industry experience an asset.
• Strong relationship building skills, with a demonstrated ability to establish credibility, influence stakeholders, and advance shared objectives.
• Confident facilitation skills, communicating effectively and sensitively with senior‑level stakeholders.
• Strong analytical skills(e.g., interpret data, identify meaningful insights, communicate impact).
• Project leadership and prioritization skills.
• Adaptable, collaborative, and solution focused.
• Proficient with Microsoft 365 applications; experience with CRM, reporting, and/or business intelligence tools an asset.
• Ability to collaborate internally, building alignment and coordinating work without direct authority.
• Commitment to mission, and to maintaining the objectivity of counselling services.

Who We Are

CCS is an accredited non‑profit organization supporting clients encountering financial challenges. Every year, we change the lives of thousands of peoplewho are looking for help to get their life back. Our mission, should you choose to accept it: We Help. We Educate. We Give Hope. CCS is committed to the ongoing development of a safer, respectful and equitable space for those working with us(see Commitment to Equity, Diversity, and Inclusion).

Work Environment

This full‑time position (35 hours/week) works on a hybrid basis out of the Toronto office. The successful candidate will have a typical schedule of 9:00 am – 5:00 pm (Eastern), although scheduling flexibility is required. Occasional business travel will be required in this role as well.

We are an equal opportunity employer..Candidates must be eligible to work in Canada on a full‑time basis.