Bilingual Client Advisor - Retail Banking (Flexible Hours)

RBC; Toronto; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Total Rewards Program

Training program

Career development

Job summary

RBC is hiring a Client Advisor for Etobicoke North. The role involves greeting clients, understanding their banking needs, and delivering friendly, proactive service in RBC branches. You will use RBC systems and digital platforms to resolve everyday banking requests and guide customers to the right solutions.

The position emphasizes hospitality, client-centric advice, and collaboration within a dynamic team. Flexible hours and Saturday availability are expected as part of branch operations.

Qualifications

• Proven ability to deliver excellent client service.
• Strong digital literacy across devices.
• Willingness to work flexible retail hours.

Responsibilities

• Maintain an engaging on-the-floor presence in RBC retail locations.
• Actively listen to identify client needs and resolve concerns at first point of contact.
• Assist clients with everyday banking needs using RBC systems and digital platforms.
• Engage in discovery conversations to provide client-centric advice and services.
• Lead warm referrals to RBC Partners for more complex needs.
• Promote digital self-serve options while delivering personalized advice.
• Adhere to compliance routines to protect client and shareholder interests.

Skills

Client experience

Empathy

Digital literacy

Flexible hours

Learning mindset

Multilingual

Job description

RBC is hiring a Client Advisor for Etobicoke North. The role involves greeting clients, understanding their banking needs, and delivering friendly, proactive service in RBC branches. You will use RBC systems and digital platforms to resolve everyday banking requests and guide customers to the right solutions.

The position emphasizes hospitality, client-centric advice, and collaboration within a dynamic team. Flexible hours and Saturday availability are expected as part of branch operations.