Client Advisor - Brampton (Bilingual: Arabic, Tagalog)

RBC; Brampton; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Job summary

RBC is seeking a Client Advisor in Brampton to welcome and assist clients with everyday banking needs. You will engage customers, resolve issues at first contact, and guide them toward digital solutions and additional RBC services.

The role requires bilingual Arabic and Tagalog communication and a flexible schedule to cover branch hours. You will act as the first point of contact in-store, learning RBC systems and digital platforms while delivering outstanding client service and maintaining

Qualifications

• Fluent in Arabic and Tagalog.
• Digital literacy across devices (phones, tablets, laptops).
• Strong customer service orientation with empathetic communication.

Responsibilities

• Greet and engage clients at RBC retail locations.
• Listen to client needs and resolve concerns at first contact.
• Assist with everyday banking needs using RBC systems and digital tools.
• Provide client-centric advice and uncover opportunities for additional solutions.
• Educate clients on self-serve digital channels and RBC Partners for complex needs.
• Adhere to compliance routines and protect client and shareholder interests.

Skills

Arabic & Tagalog fluency

Digital literacy

Customer service

Communication skills

Hospitality mindset

Job description

Job Description

Client Advisor - Brampton (Bilingual: Arabic, Tagalog)

• As we have multiple branch locations across the different markets within Greater Toronto Area, we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. You will be placed into an hourly work arrangement as per branch's needs which guarantees a minimum of 20 hours per week (up to 37.5 hours per week).

What is the opportunity?

At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the moments that matter.

We value each person’s unique customer service style and encourage you to bring your best to our clients every day.

As the first point of contact at RBC retail banking locations, Client Advisor is responsible for assisting members of our community who walk into our branches. Using hospitality-like skills they proactively welcome and engage clients, meet their everyday banking needs, resolve client concerns at first point of contact and uncover opportunities to provide additional client centric advice and solutions to meet their individual need.

What will you do?

• Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
• Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
• Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC’s systems and best in class digital platforms, while respecting client preferences
• Engage in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service
• Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
• Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• A passion for hosting an exceptional client experience
• Curiosity, emotional intelligence and empathetic communication skills
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• A self-motivated eagerness to learn and determination to succeed
• Fluent in Arabic, Tagalog

Nice-to-have

• Previous retail or customer service experience
• Experience in the financial or service industry

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address

10555 BRAMALEA RD:BRAMPTON

City

Brampton

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular – Trainee (Trainee)

Pay Type

Salaried

Posted Date

2026-06-04

Application Deadline

2026-12-31

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.