Bilingual Care Access Coordinator — On-Site Scheduling

CBI Home Health; Toronto; On-site; CAD 42,000 - 46,000; Full time

Benefits offered by this job

Reward programs

Employee discounts

Employee Assistance Program

Paid orientation and training

Job summary

CBI Home Health in Toronto is seeking a Care Access Representative to join our on-site team in Toronto, Mississauga or Ottawa. You will coordinate scheduling of direct care staff and act as the primary contact for clients, families and providers in a high-volume contact center.

The role requires strong problem-solving, communications skills, and the ability to multitask in a fast-paced environment. Availability to work 40 hours/week across varied shifts in-office is essential, with orientation

Qualifications

• Educational Background: Minimum Grade 12 education.
• Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
• Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
• Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
• Problem-solving: Results-oriented with strong problem-solving abilities.
• Multitasking: Ability to manage multiple tasks in a fast-paced environment.
• Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
• Computer Literacy: Advanced computer literacy with various applications and programs.
• Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
• Language Skills: Ability to communicate in French is an asset.
• Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
• Work Schedule: Availability to work in office.

Responsibilities

• Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
• KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
• Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and elevate when necessary.
• Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
• Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
• Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Problem-solving

Attention to detail

Education

Grade 12

Tools

Microsoft Office Suite

AlayaCare

Job description

CBI Home Health in Toronto is seeking a Care Access Representative to join our on-site team in Toronto, Mississauga or Ottawa. You will coordinate scheduling of direct care staff and act as the primary contact for clients, families and providers in a high-volume contact center.

The role requires strong problem-solving, communications skills, and the ability to multitask in a fast-paced environment. Availability to work 40 hours/week across varied shifts in-office is essential, with orientation