Bilingual Call Center Representative (French / English)

Canadian Tire Corporation; Ontario; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic and award-winning team as a Bilingual Call Center Representative, where you will play a crucial role in delivering exceptional customer service to Canadians. This innovative firm embraces a hybrid work model, allowing you to work flexibly from home or at a CTC campus. In this role, you will engage with customers, addressing their inquiries and promoting products and services to enhance their experience. If you are passionate about customer satisfaction and thrive in a collaborative environment, this opportunity is perfect for you to make a meaningful impact.

Qualifications

• Strong bilingual communication skills in French and English are essential.
• Experience in customer service and sales is highly valued.

Responsibilities

• Respond to inquiries from Canadian Tire Bank card members.
• Conduct outbound calls to assist customers with account issues.

Skills

Bilingual (French/English)

Customer Service

Sales Skills

Communication Skills

Job description

Bilingual Call Center Representative - (French / English)

Join an award-winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

At Canadian Tire, we work flexibly embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and/or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

This role is open to applicants residing in Ontario. Bilingual positions have the option of working in-office or remotely.

What you’ll do:

1. Customer Relationship Representatives:
   • Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience.
   • Offer products and services to our customers solidifying their relationship with us, driving sales and business goals.
2. Credit Services Representatives:
   • Conduct primarily outbound calls to our customers, offering guidance and assistance in order to help satisfy the delinquency of accounts.
   • Review individual credit card transactions which are identified to be at risk for fraud losses and initiate appropriate actions to mitigate losses to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner.

Accommodements: