Bilingual Cable Sales Agent

MCI; Sydney; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Cable Sales Agent to join its dynamic team. This entry-level role offers a fantastic opportunity to support customer service and sales interactions while working in a fun and engaging environment. With flexible schedules and various perks, you will be part of a culture that values teamwork and innovation. If you have a passion for helping others and are ready to take on new challenges, this is the perfect chance to grow your career in a supportive setting.

Benefits

Paid Training

Paid Time Off

Medical, Dental, Vision, Life Insurance

Retirement

Advancement Opportunities

Flexible Schedules

Daily Contests and Prizes

Casual Dress Code

Regular Raises

Qualifications

• Must be 18 or older and have a high school diploma.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Listen to customers, understand needs, and resolve issues.
• Document and process customer claims accurately.

Skills

Excellent communication skills

Problem-solving skills

Customer service orientation

Typing speed of 20+ WPM

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Bilingual Cable Sales Agent role at MCI

Benefits & Perks

• Paid Training
• Paid Time Off
• Medical, Dental, Vision, Life Insurance
• Retirement
• Advancement Opportunities
• Flexible Schedules
• Daily Contests and Prizes
• Casual Dress Code
• Regular Raises

Location

Sydney, NS

Job Type

Full-Time

Pay Types

Hourly + Bonus

Application Details

No Resume Required, Entry-Level

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet our clients' needs. This role involves supporting customer service, technical support, and sales interactions with customers across the country. You will need to be confident, engaged, a team player, and bring a positive attitude to work daily. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

1. Handle inbound and outbound contacts courteously and professionally
2. Listen to customers, understand needs, and resolve issues
3. Use systems to complete account management tasks
4. Document and process customer claims accurately
5. Follow scripts, policies, and procedures
6. Use knowledge base and training to answer questions
7. Maintain confidentiality of information
8. Escalate issues appropriately
9. Ensure first call resolution
10. Attend training and stay updated on program changes
11. Adhere to attendance and schedule requirements

Qualifications

• Must be 18 or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office
• Reliable with good attendance
• Problem-solving and troubleshooting skills
• Customer service orientation
• Ability to multi-task and stay focused
• Team-oriented and adaptable

Preferred

• 1 year of relevant experience
• Experience in customer service or support roles

Conditions of Employment

• Must be authorized to work in the country
• Willing to undergo background/security checks and drug screening

Benefits & Incentives

We offer competitive pay, health benefits, retirement plans, paid time off, incentives, and opportunities for growth. Our culture promotes a fun, engaging environment with a casual dress code and team-oriented atmosphere.

Physical & Other Requirements

This is a sedentary role requiring long periods of sitting and computer use. Occasional movement and handling objects up to 40 pounds may be required. We provide reasonable accommodations per ADA policies.

Diversity & Inclusion

MCI is committed to a diverse, inclusive workplace that respects all employees. We do not discriminate based on age, race, gender, disability, or other protected characteristics, and we provide accommodations where needed.

About MCI

MCI specializes in CX and DX solutions, including BPO, IT services, and more. Recognized as a fast-growing company, we operate globally with a focus on innovation and customer satisfaction.