Bilingual Business Analyst, NG9-1-1

Esri Canada; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Work from Home or Hybrid work

Generous Paid Time-Off

Comprehensive health benefits

RRSP match

Training and development

Employee events

Job summary

Esri Canada is seeking a seasoned Business Analyst for NG9-1-1 to lead analysis, elicit requirements, and support solution delivery. You will run workshops with Bell, 9-1-1 authorities, GIS providers, and technical teams to ensure aligned, scalable outcomes.

The role demands bilingual communication, a BA or related degree, and at least seven years of experience in GIS/public safety contexts, with certifications a plus. Hybrid work options available in Canada.

Qualifications

• Fluent English and French communication skills across written and verbal forms.
• Experience leading client-facing implementation projects or operations.
• Knowledge of GIS and geospatial data management in public safety contexts.

Responsibilities

• Lead business analysis for NG9-1-1 projects and operational support.
• Facilitate workshops and sessions with Bell, authorities and technical teams.
• Translate needs into deliverables: requirements, models, procedures, criteria.

Skills

Bilingual English/French

Stakeholder engagement

Facilitation skills

Analytical thinking

Requirements analysis

Mentoring juniors

Education

Post-secondary degree in Business Analysis or related field

Equivalent education/experience

Certifications in BA/PM/Agile (CBAP, PMP, PRINCE2, Scrum)

Tools

GIS software

Data mapping tools

Job description

A Day in the life of a Business Analyst for NG9-1-1 at Esri Canada:

• Lead business analysis activities for complex NG9-1-1 implementation and operational support initiatives, including requirements elicitation, process analysis, solution support, and validation.
• Facilitate workshops, interviews, and working sessions with Bell stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and technical teams to elicit, analyze, and confirm requirements.
• Analyze NG9-1-1 business processes, operational workflows, and GIS data management activities, identifying gaps and recommending practical, scalable solution approaches aligned with Esri technology.
• Translate business needs into clear and structured deliverables, including requirements documentation, process models, operational procedures, acceptance criteria, and reporting artifacts.
• Collaborate with Project Managers, Solution Architects, technical teams, and operational stakeholders to support integrated solution design and delivery.
• Contribute to project scoping, estimation, and development of statements of work and supporting documentation.
• Identify risks, dependencies, and impacts related to requirements, operational processes, and solution design, and support mitigation strategies throughout the project lifecycle.
• Provide guidance and informal mentoring to junior analysts and team members, supporting quality and consistency of deliverables.

What you bring to the team:

• Fluent written and spoken proficiency in English and French.
• Post-secondary degree or diploma in Business Analysis, GIS, Geography, Engineering, Computer Science, Public Safety, Emergency Management, or a related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 7 years of relevant experience in business analysis, GIS, geospatial data management, public safety, telecommunications, operational support services, or related fields.
• Experience leading business analysis activities within complex, client-facing implementation projects or operational service environments, including requirements management, process analysis, and solution alignment.
• Professional certification in business analysis, project management, or Agile methodologies (such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), PRINCE2, or Scrum-related certifications).
• Strong preference will be given to candidates who reside within the Greater Toronto Area or Québec City metropolitan area to support collaboration with Bell and program stakeholders.
• Demonstrated depth of knowledge in business analysis practices, including requirements management, process modelling, solution validation, and operational support documentation.
• Proven ability to analyze complex operational workflows and translate program needs into structured, actionable deliverables aligned to technical and service delivery requirements.
• Strong facilitation and stakeholder engagement skills, including the ability to work with technical teams, non-technical stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and client representatives.
• Advanced analytical, critical thinking, and problem-solving skills applied to complex, service-oriented, and mission-critical operational environments.
• Proven ability to manage competing priorities, support service-level expectations, coordinate issue escalation, and deliver high-quality outputs within defined timelines.
• Strong written and verbal communication skills, including the ability to document processes, decisions, operational procedures, status updates, and support artifacts clearly and accurately.
• Proven capability in data analysis activities such as data mapping, validation, discrepancy review, trend identification, and quality improvement within NG9-1-1 or related geospatial data management contexts.

Job description:

A Day in the life of a Business Analyst for NG9-1-1 at Esri Canada:

• Lead business analysis activities for complex NG9-1-1 implementation and operational support initiatives, including requirements elicitation, process analysis, solution support, and validation.
• Facilitate workshops, interviews, and working sessions with Bell stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and technical teams to elicit, analyze, and confirm requirements.
• Analyze NG9-1-1 business processes, operational workflows, and GIS data management activities, identifying gaps and recommending practical, scalable solution approaches aligned with Esri technology.
• Translate business needs into clear and structured deliverables, including requirements documentation, process models, operational procedures, acceptance criteria, and reporting artifacts.
• Collaborate with Project Managers, Solution Architects, technical teams, and operational stakeholders to support integrated solution design and delivery.
• Contribute to project scoping, estimation, and development of statements of work and supporting documentation.
• Identify risks, dependencies, and impacts related to requirements, operational processes, and solution design, and support mitigation strategies throughout the project lifecycle.
• Provide guidance and informal mentoring to junior analysts and team members, supporting quality and consistency of deliverables.

What you bring to the team:

• Fluent written and spoken proficiency in English and French.
• Post-secondary degree or diploma in Business Analysis, GIS, Geography, Engineering, Computer Science, Public Safety, Emergency Management, or a related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 7 years of relevant experience in business analysis, GIS, geospatial data management, public safety, telecommunications, operational support services, or related fields.
• Experience leading business analysis activities within complex, client-facing implementation projects or operational service environments, including requirements management, process analysis, and solution alignment.
• Professional certification in business analysis, project management, or Agile methodologies (such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), PRINCE2, or Scrum-related certifications).
• Strong preference will be given to candidates who reside within the Greater Toronto Area or Québec City metropolitan area to support collaboration with Bell and program stakeholders.
• Demonstrated depth of knowledge in business analysis practices, including requirements management, process modelling, solution validation, and operational support documentation.
• Proven ability to analyze complex operational workflows and translate program needs into structured, actionable deliverables aligned to technical and service delivery requirements.
• Strong facilitation and stakeholder engagement skills, including the ability to work with technical teams, non-technical stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and client representatives.
• Advanced analytical, critical thinking, and problem-solving skills applied to complex, service-oriented, and mission-critical operational environments.
• Proven ability to manage competing priorities, support service-level expectations, coordinate issue escalation, and deliver high-quality outputs within defined timelines.
• Strong written and verbal communication skills, including the ability to document processes, decisions, operational procedures, status updates, and support artifacts clearly and accurately.
• Proven capability in data analysis activities such as data mapping, validation, discrepancy review, trend identification, and quality improvement within NG9-1-1 or related geospatial data management contexts.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

• Work from Home or hybrid work

• • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
  • 3 weeks of paid annual vacation, increasing with years of service
  • 50 hours of Paid-Time Off (PTO) for personal needs
  • 32 hours of Summer Days
  • Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company perks including discounts on gym memberships, technology purchases and more.
• Company-sponsored events and social activities
• Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.