NG9-1-1 Consultant, Public Safety

Esri Canada; Toronto; Hybrid; CAD 87,000 - 103,000; Full time

Benefits offered by this job

Work from Home

Hybrid work option

Generous PTO

Health benefits

Training & development

Company events

Job summary

Esri Canada seeks an experienced NG9-1-1 Consultant to lead public safety workstreams, drive requirements analysis, and design scalable GIS-enabled solutions. You will facilitate client workshops, translate needs into ArcGIS-based approaches, and collaborate with cross-functional teams on delivery and documentation.

The role requires strong analytics, governance over data readiness, and ability to work with municipal and public safety stakeholders. Bilingual English/French is an asset.

Qualifications

• Minimum 5 years of consulting or solution delivery experience in Public Safety or related domains.
• Ability to lead client-facing workshops and translate requirements into designs.
• Bilingual English/French is an asset.

Responsibilities

• Lead NG9-1-1 Public Safety workstreams within consulting projects.
• Facilitate workshops to elicit and validate business and GIS data requirements.
• Translate business needs into practical GIS-enabled solutions.
• Collaborate with project teams to support integrated design and delivery.
• Identify data readiness risks and support mitigation actions across the lifecycle.
• Contribute to project documentation, estimates, and client presentations.

Skills

Stakeholder engagement

Analytical thinking

Project coordination

Education

Post-secondary degree in GIS/Geography/Urban Planning

Tools

ArcGIS Enterprise

ArcGIS Online

ArcGIS Pro

Job description

A Day in the Life of an NG9-1-1 Consultant at Esri Canada:

• Lead assigned NG9-1-1 Public Safety workstreams within consulting projects, including requirements analysis, GIS readiness assessments, solution definition, implementation planning, and operational support activities.
• Facilitate client workshops, meetings, and working sessions to elicit, analyze, and validate business, operational, functional, and GIS data requirements.
• Translate client business needs, operational processes, GIS data quality findings, and technical requirements into practical solution approaches aligned with Esri technology and NG9-1-1 implementation needs.
• Collaborate with project managers, solution architects, technical specialists, and internal Public Safety stakeholders to support integrated solution design, data validation, issue tracking, user review, and delivery follow-up activities.
• Identify GIS data readiness risks, workflow dependencies, data gaps, and implementation issues, and support mitigation actions throughout the project lifecycle.
• Contribute to project documentation, estimates, statements of work, delivery plans, demonstrations, proposals, and client presentations related to NG9-1-1 and Public Safety engagements.
• Manage assigned project activities independently, ensuring alignment with defined scope, timelines, quality standards, and client expectations.
• Contribute to the development and improvement of NG9-1-1 delivery documentation, templates, methods, and reusable project materials.

What you bring to the team:

• Post-secondary degree or diploma in Business, GIS, Geography, Urban Planning, Engineering, Computer Science, Public Safety, or related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 5 years of relevant experience in consulting, business analysis, or solution delivery within Public Safety, municipal, or related domains.
• Experience leading or significantly contributing to client-facing implementation projects, including requirements analysis, solution design, and delivery planning.
• Experience applying domain knowledge in areas such as municipal address management, municipal planning processes, emergency management, and NG9-1-1 to support solution development.
• Experience interpreting operational processes and translating business and technical requirements into scalable solution approaches within enterprise environments.
• Demonstrated ability to interpret client requirements, NG9-1-1 GIS data readiness needs, data quality findings, and NG9-1-1 operational requirements and translate them into practical, scalable solution approaches.
• Proven ability to support client engagements and influence stakeholders across municipal, public safety, GIS, business, and technical domains.
• Strong analytical, critical thinking, and problem-solving skills applied to GIS data readiness, workflow, business, and technology challenges.
• Demonstrated capability to identify GIS data quality issues, readiness gaps, risks, dependencies, and solution gaps and support practical mitigation actions.
• Proven ability to manage competing priorities while maintaining delivery quality across multiple engagements.
• Effective written, verbal, facilitation, and presentation communication skills, including the ability to prepare client-facing documentation, findings, recommendations, and presentations for technical and non-technical audiences.
• Solid understanding of enterprise GIS solution delivery, including ArcGIS Enterprise, ArcGIS Online, ArcGIS Pro, web applications, mobile applications, data validation, and solution design principles.
• Bilingual proficiency (English / French) is considered an asset.

We offer:

Compensation & Benefits:

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $86,900 to $103,200 annually, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

• Work from Home or hybrid work

• • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
  • 3 weeks of paid annual vacation, increasing with years of service
  • 50 hours of Paid-Time Off (PTO) for personal needs
  • 32 hours of Summer Days
  • Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company perks including discounts on gym memberships, technology purchases and more.
• Company-sponsored events and social activities
• Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.