Bilingual Business Analyst I (Health Insurance Plan Management)

TELUS; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

TELUS Health is seeking a Bilingual Business Analyst I for a temporary position that focuses on group insurance management. This role involves guiding clients, collaborating with teams, and enhancing service delivery. Candidates should possess post-secondary education and experience in the healthcare sector, with strong communication skills in both French and English.

Benefits

Competitive salary

Comprehensive benefits package

Remote work supported by TELUS Health Lifestyle program

Flexible work schedule

Qualifications

• Post-secondary education in health sciences or business administration preferred.
• Experience in group insurance, especially pharmacy benefits.

Responsibilities

• Act as a trusted advisor to external clients, guiding them in the optimal use of services.
• Collaborate closely with internal teams to ensure effective client responses.
• Support change management initiatives, including user training.

Skills

Verbal communication in French

Verbal communication in English

Analytical thinking

Problem-solving abilities

Client orientation

Organization

Adaptability

Education

Post-secondary education in health sciences or business administration

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

Bilingual Business Analyst I (Health Insurance Plan Management)

Join to apply for the Bilingual Business Analyst I (Health Insurance Plan Management) role at TELUS

Bilingual Business Analyst I (Health Insurance Plan Management)

Join to apply for the Bilingual Business Analyst I (Health Insurance Plan Management) role at TELUS

Temporary position (12 months)

Are you passionate about group insurance and ready to take on a new challenge with Canada’s leading provider of integrated claims management solutions (for prescription drugs, dental care, and extended health benefits)? Join our high-performing team at TELUS Health!

Description

Temporary position (12 months)

Are you passionate about group insurance and ready to take on a new challenge with Canada’s leading provider of integrated claims management solutions (for prescription drugs, dental care, and extended health benefits)? Join our high-performing team at TELUS Health!

Who We Are

At TELUS Health, we bring together dedicated professionals to deliver innovative, end-to-end technological solutions for the submission, adjudication, and administration of health benefit claims. Together, we’re transforming the client experience in the healthcare sector.

About The Role — Business Analyst I

As a Business Analyst I, you will play a central role in supporting our external clients. You will act as a trusted point of contact, guiding them in making the most of our services and applications. Your mission will be to ensure a clear understanding of the available tools while proactively addressing their specific needs.

What We Offer

• Permanent full-time position (37.5 hours/week)
• Remote work supported by our TELUS Health Lifestyle program
• Flexible work schedule: Monday to Friday between 8 a.m. and 5 p.m.
• Competitive salary
• Comprehensive benefits package, including group insurance (prescription drugs, dental, extended health, vision, and life), and employee share purchase program
  
  
  

Key Responsibilities

• Act as a trusted advisor to external clients, guiding them in the optimal use of our services and digital tools
• Collaborate closely with internal teams (operations, IT, product, etc.) to ensure consistent and effective responses to client requests
• Support change management initiatives, including user training and communications regarding new functionalities
• Contribute to service improvements by identifying pain points, opportunities, and areas for optimization
  
  
  

Qualifications

What We’re Looking For

Education and Experience:

• Post-secondary education in health sciences or business administration (preferred)
• Experience in group insurance, especially in pharmacy benefits (preferred)
  
  
  

Skills and Abilities:

• Excellent verbal and written communication skills in both French and English
• Strong client orientation and ability to build trust-based relationships
• Analytical thinking and problem-solving abilities
• Ability to influence and support organizational change
• Strong sense of organization, autonomy, and priority management
• Ability to adapt to complex and evolving environments
• Excellent knowledge of the Microsoft Office suite, particularly Word, PowerPoint, and Excel (Intermediate level)
  
  
  

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  IT Services and IT Consulting, Telecommunications, and Utilities

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