Bilingual Automotive Service Support Analyst - Tier 1

PBS Systems; Calgary; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a dynamic team at a leading dealership management system provider, where you will play a crucial role in supporting customers through bilingual training and exceptional service. This position offers the chance to work with innovative software that revolutionizes the automotive industry. As a Service Support Analyst, you will engage with clients, troubleshoot issues, and ensure they receive the best training experience possible. With opportunities for travel and professional growth, this role is perfect for someone passionate about customer service and technology. Embrace the chance to develop your skills in a supportive environment that values your contributions.

Benefits

Internal promotion and growth opportunities

Professional development support

Opportunity to travel

Access to onsite gym or corporate membership

Free parking

Staff events

Bonus for product certification

Great referral bonus

Staff discounts with GM, Dell, and more

Qualifications

• 1-2 years experience in the automotive industry or dealership environment.
• Strong knowledge of Microsoft Office Suite and excellent bilingual communication.

Responsibilities

• Provide bilingual training to customers in the Service module of the software.
• Investigate issues and escalate them to the corresponding teams.
• Maintain documentation and respond to training requests promptly.

Skills

Bilingual (French/English)

Excellent communication skills

Time management

Organizational skills

Customer service

Education

Experience in the automotive industry

Proficiency in Microsoft Office Suite

Job description

Calgary HQ, 4041 128 Ave SE, Calgary, Alberta, Canada Req #816

Thursday, January 9, 2025

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As a Bilingual (FRENCH/ENGLISH) Service Support Analyst, you will provide excellent training in both languages to our new and existing customers in the Service module of our software, by assisting customers during the development, installation, and training process of their new dealership software. You will be assisting the customer with new software install training onsite as well as online/on the phone.

Responsibilities:

1. Provide excellent training to our customers in the Service module of our software in both English and French
2. Provide excellent Customer Service to our customers
3. Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
4. Support and troubleshoot issues to the Service Support team
5. Maintain documentation and update as processes change within the department
6. Respond to both internal and external training requests in a timely manner
7. Work directly with customers and train all sessions in assigned module
8. Be able to talk about and navigate our software (service module) to better assist
9. Be available to travel one week out of the month (25% to Canada and the USA)

Qualifications:

1. Excellent communication skills in both ENGLISH and FRENCH
2. Computer proficiency with strong knowledge of Microsoft Office Suite
3. 1-2 years previous experience in the automotive industry or dealership environment
4. Effective time management & organizational skills, strong multi-tasking & prioritization
5. Willingness to go the “Extra Mile”
6. Willingness to commit to an ongoing system of education and cross-training

What we offer:

1. Internal promotion and growth opportunities
2. An education department dedicated to helping you with professional and personal development
3. The opportunity to travel
4. Access to an onsite gym at some locations and/or corporate membership to Goodlife
5. Free parking
6. Staff events
7. Bonus for product certification up to $4,800 per year
8. Great referral bonus
9. Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

#INPBS

• Job Function: Customer Service Representative
• Location: Calgary HQ, 4041 128 Ave SE, Calgary, Alberta, Canada