Bilingual Automotive Sales Software Support Analyst - Tier 1

PBS Systems; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading DMS provider, where your bilingual skills will shine! As a Bilingual Sales Support Analyst, you will train and support automotive dealerships, ensuring they maximize their use of our innovative software. This role not only offers the chance to work with cutting-edge technology but also provides opportunities for professional growth and travel across Canada and the USA. With a strong focus on customer partnership, you'll play a key role in transforming how dealerships operate. If you are passionate about customer service and technology, this is the perfect opportunity for you!

Benefits

Internal promotion opportunities

Professional development programs

Travel opportunities

Onsite gym access

Free parking

Staff events

Bonus for product certification

Referral bonuses

Staff discounts with GM, Dell, etc.

Qualifications

• Excellent bilingual communication skills in English and French.
• 1-2 years experience in automotive or dealership environments.

Responsibilities

• Provide bilingual training in the Sales module of the software.
• Document and escalate customer issues to the support team.

Skills

Bilingual Communication (English/French)

Customer Service

Time Management

Organizational Skills

Multi-tasking

Education

High School Diploma

Experience in Automotive Industry

Tools

Microsoft Office Suite

Job description

Bilingual Automotive Sales Software Support Analyst - Tier 1

Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada Req #856

Wednesday, February 5, 2025

Company Name: PBS Systems

Job Location: Calgary, Alberta

Job Type: Full-time, Permanent

No. of Openings: 01

Internal Job Title: Bilingual Sales Support Analyst - Tier 1

Reports To: Team Lead Service Support

Job Requirement(s): Up to 1 week per month of travel within Canada and the US

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As a Bilingual (FRENCH/ENGLISH) Sales Support Analyst, you will provide excellent training in both languages to our new and existing customers in the Service module of our software, by assisting customers during the develop, install and training process of their new dealership software. You will be assisting the customer with new software install training onsite as well as online/on the phone.

Responsibilities:

• Provide excellent training to our customers in the Sales module of our software in both English and French
• Provide excellent customer service to our customers
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Support and troubleshoot issues to the Service Support team
• Maintain documentation and update as processes change within the department
• Respond to both internal and external training requests in a timely manner
• Work directly with customers and train all sessions in assigned module
• Be able to talk about and navigate our software (service module) to better assist

Qualifications:

• Excellent communication skills in both ENGLISH and FRENCH
• Computer proficiency with strong knowledge of Microsoft Office Suite
• 1-2 years previous experience in the automotive industry or dealership environment
• Available to travel one week out of the month (25% to Canada and the USA)
• Effective time management & organizational skills, strong multi-tasking & prioritization
• Willingness to go the “Extra Mile”
• Willingness to commit to an ongoing system of education and cross-training

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Access to an onsite gym at some locations and/or corporate membership to Goodlife
• Free parking
• Staff events
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.