Bilingual Automotive Service Advisor

Holman Enterprises; Laval; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Automotive Service Advisor to join their dynamic team. In this role, you will leverage your technical automotive expertise and customer service skills to ensure high-quality service delivery. You'll be responsible for documenting maintenance and repair events, negotiating repairs, and maintaining performance goals. This position offers a unique opportunity to grow within a supportive and inclusive environment where your contributions are valued. Join a company that prioritizes employee development and community engagement, and make a positive impact in the automotive industry.

Benefits

Competitive Pay

Bonus Structure

Health Insurance

Dental Insurance

Life Insurance

100% Tuition Reimbursement

Group RRSP

On-the-job Training

Development Opportunities

Qualifications

• 5+ years of technical automotive experience required.
• Bilingual in English and French is a must.

Responsibilities

• Provide accurate documentation on all maintenance and repair events.
• Ensure preventative maintenance schedule is followed.

Skills

Bilingual (English/French)

Negotiation Skills

Customer Service Skills

Technical Automotive Knowledge

Ability to Work Under Pressure

Education

Post-Secondary Education (College diploma, Certificate, or Apprenticeship)

Valid Mechanic’s License 310S or 310T

Tools

MS Office Programs (Outlook, Word, Excel, PowerPoint)

Job description

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

ARI has an outstanding opportunity for a Bilingual Automotive Service Advisor.

What will you do?

• Provide accurate documentation on all maintenance and repair events.
• Verify that all repair and maintenance work is necessary and done at a fair price.
• Negotiate repairs when appropriate and document all instances where a cost savings is realized.
• Ensure appropriate preventative maintenance schedule is followed.
• Maintain monthly performance goals at or above the established goal.
• Offer assistance willingly and make a positive contribution to morale.
• Respond positively to change, remain calm and professional under pressure and accept constructive criticism positively.
• Maintain a professional image and demeanor.

What are we looking for?

• Valid mechanic’s license 310S or 310T.
• 5+ years technical automotive experience.
• 5+ years relevant experience in a contact center setting (Asset).
• Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset).
• Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint (Asset).
• Bilingual (English/French) a must.
• ASE certification or willing to obtain within established timeline set by ARI.

What we offer:

Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on-the-job training and development, and much more.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive, and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.