Bilingual Automotive Fixed Ops Specialist - Training and Implementation

Canadian Inclusion; Calgary; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Professional development

Travel opportunities

Health benefits

Paid time off

Inclusive culture

Employee recognition

Competitive compensation

Base salary

Certification bonuses

Travel incentives

Performance incentives

Staff discounts

Job summary

PBS is seeking a Bilingual Automotive Fixed Ops Specialist – Training and Implementation to deliver expert training in English and French for our Dealer Management Software. You will conduct virtual sessions and onsite installations across North America, guiding customers through implementation and maximizing success, with strong emphasis on customer service and knowledge transfer.

The role requires 1–2 years in a car dealership Fixed Ops environment, fluency in FR/EN, MS Office proficiency, and

Qualifications

• Fluent in French and English (speaking, reading, writing).
• 1–2 years' experience in a car dealership environment, focused on Fixed Operations.
• Strong computer skills including Microsoft Office Suite; quick to learn new software.

Responsibilities

• Develop thorough understanding of PBS software and training processes.
• Independently deliver training sessions within primary silo.
• Provide onsite training for new software installations.
• Support exceptional customer service and promote collaboration and knowledge sharing.
• Respond to training requests and escalate issues as needed.
• Stay up-to-date with process documentation and cross-train where possible.
• Contribute to team learning and performance incentives.

Skills

Fluent in French and English

Car dealership Fixed Ops experience

MS Office proficiency

Able to travel NA up to 2 weeks/month

Education

High School Diploma

Job description

Bilingual Automotive Fixed Ops Specialist - Training and Implementation (Finance)

Full-time, Permanent

Job Requirement(s):

Bilingual (FR-EN); Travel within North America approx. 2 weeks per month

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

The Role:

As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

Job Responsibilities:

• Develop a thorough understanding of PBS software and related training processes
• Gain proficiency in data entry and other key operational tasks
• Independently manage and deliver all assigned training sessions within primary silo
• Become an install resource without assistance
• Prioritize tasks independently and demonstrate accountability without requiring direction
• Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
• Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
• Respond promptly to internal and external training requests
• Write up tickets that arise and escalation issues to the corresponding teams
• Stay up-to-date and understand process documentation as departmental processes evolve
• Share knowledge across silos and contribute to team learning and development
• Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
• Support a collaborative and positive team environment
• Perform other duties and responsibilities as assigned

MUST HAVE Skills:

• Fluent in French and English (speaking, reading, writing)
• 1-2 years' experience in a car dealership environment, with a focus in Fixed Operations
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
• Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver's license are required

Additional Skills:

• Excellent communication skills, including presentation and public speaking
• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training sessions is a strong asset
• Strong problem solving and troubleshooting skills
• Effective time management and organizational skillsAbility to multitask and prioritize
• High School Diploma

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.