Bilingual Automotive Fixed Ops Specialist - Training and Implementation

PBS Systems; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Professional development

Travel opportunities

Comprehensive health benefits

Paid time off

Inclusive culture

Bonuses and incentives

Job summary

PBS Systems, Calgary, AB, is hiring a DTO Bilingual Trainer – Fixed Ops to deliver English and French training to customers. The role combines virtual training and onsite deployments to ensure successful software implementations and adoption.

You will train, support, and collaborate with teams to promote best practices, improve processes, and drive customer success while traveling within North America.

Qualifications

• Fluent in French and English (speaking, reading, writing).
• 1–2 years’ experience in a car dealership environment, with a focus in Fixed Operations.
• Strong computer skills including Microsoft Office Suite and ability to quickly learn new tools.

Responsibilities

• Deliver expert training and support in English and French to new and existing customers.
• Conduct virtual training sessions guiding customers through software implementation.
• Provide onsite training for new software installations and contribute to continuous learning and process improvement.

Skills

Bilingual FR-EN

Dealership experience (Fixed Ops)

MS Office proficiency

Willingness to travel 2 weeks/mo

Education

High School Diploma

Tools

PBS software experience

Job description

Job Requirement(s)

Bilingual (FR-EN); Travel within North America approx. 2 weeks per month

Company Name

PBS Systems

Job Location:

Calgary, AB

Job Type

Full-time, Permanent

No. Of Openings

1

Internal Job Title

DTO Bilingual Trainer – Fixed Ops

Reports To

Team Lead, DTO Fixed Ops

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role

As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

Job Responsibilities

• Develop a thorough understanding of PBS software and related training processes
• Gain proficiency in data entry and other key operational tasks
• Independently manage and deliver all assigned training sessions within primary silo
• Become an install resource without assistance
• Prioritize tasks independently and demonstrate accountability without requiring direction
• Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
• Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
• Respond promptly to internal and external training requests
• Write up tickets that arise and elevate issues to the corresponding teams
• Stay up-to-date and understand process documentation as departmental processes evolve
• Share knowledge across silos and contribute to team learning and development
• Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
• Support a collaborative and positive team environment
• Perform other duties and responsibilities as assigned

MUST HAVE Skills

• Fluent in French and English (speaking, reading, writing)
• 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
• Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

Additional Skills

• Excellent communication skills, including presentation and public speaking
• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training sessions is a strong asset
• Strong problem solving and troubleshooting skills
• Effective time management and organizational skillsAbility to multitask and prioritize
• Outstanding documentation abilities
• High School Diploma

What We Offer

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
  • Competitive annual base salary
  • Up to $4,800 per year in product certification bonuses
  • Outstanding travel incentive bonuses
  • Additional performance incentives
  • Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.