Bilingual Auto Body Warranty Claims Adjuster

Sym-Tech Dealer Services; Toronto; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Career growth

Training programs

Diversity & Inclusion

Women in automotive advocacy

Collaborative team

Job summary

Sym-Tech Dealer Services is seeking a bilingual Automotive Warranty Claims Adjuster to join our team in the Toronto area. You will appraise and estimate losses for automobile body claims and related claim types, ensuring accurate pricing and contract coverage.

The role requires evaluating claims, negotiating prices, and communicating decisions to dealers and claimants, while maintaining strong customer service and meeting departmental productivity goals.

Qualifications

• Bilingual in English and French required.
• Minimum 5 years automotive body repair experience preferred.
• Auto Body Technician Certificate or Estimator preferred but not mandatory.
• Strong knowledge of body structure and mechanics of autos and light trucks.
• MS Word, Excel and Outlook proficiency.
• Audatex orMitchel estimating experience is an asset.
• Excellent communication and negotiation skills.

Responsibilities

• Verify claim term, coverage, validity, and pricing.
• Review warranty contracts and prior notes/claims for coverage.
• Contact repair facility to confirm failures and pricing.
• Determine need for independent inspection.
• Negotiate labour and parts prices.
• Authorize repairs per warranty terms and coverage.
• Review Total Loss claims for eligibility.
• Assist dealers with unsettled claims and consult with service personnel.
• Communicate decisions to claimants and team.
• Meet productivity targets (handle time, response time, service levels).
• Provide best-in-class customer service in every encounter.
• Participate in coaching and team development sessions.

Skills

Bilingual English/French

Automotive body repair

Interpersonal skills

MS Word/Excel/Outlook

Audatex/Mitchel knowledge

Education

Auto Body Technician Certificate or Estimator (preferred)

Tools

Audatex

Mitchel estimating

Job description

Sym-Tech Dealer Services is seeking a bilingual Automotive Warranty Claims Adjuster to join our team in the Toronto area. You will appraise and estimate losses for automobile body claims and related claim types, ensuring accurate pricing and contract coverage.

The role requires evaluating claims, negotiating prices, and communicating decisions to dealers and claimants, while maintaining strong customer service and meeting departmental productivity goals.