Bilingual ATS Service Desk Specialist II

Bevertec; Montreal; On-site; CAD 34,000 - 44,000; Full time

Job summary

Bevertec in Montreal, QC seeks a Bilingual ATS Service Desk Specialist II (French bilingual) on a 6-month contract beginning December 6, 2026. The role involves supporting Advisors and their teams mainly by phone, assisting with IT issues, and using a knowledge base to resolve problems efficiently.

The ideal candidate has at least 1 year in a call center or technical support, is fully bilingual in French and English, and excels in clear communication and calm, professional service during

Qualifications

• 1+ year in call centre or technical support environment.
• Strong de-escalation skills; stay calm under pressure.
• Excellent communication with a white-glove customer service mindset.
• Technically inclined with strong troubleshooting.
• Fully bilingual in French and English.

Responsibilities

• Answer calls from the Advisor community
• Listen carefully to understand the problem
• Ask clear questions to find the right solution
• Use our Knowledgebase and your experience to help fix our clients issues
• Explain things in a clear, simple way

Skills

Call Center

Technical Support

Troubleshooting

Bilingual FR/EN

Communication Skills

De-escalation

Customer Service

IT issues

Job description

#BEV123

Job Role: Bilingual ATS Service Desk Specialist II (French Bilingual exp)

Location: Montreal, Quebec

Position Type: Contract Role

Duration: 6 months Contract

Job Start Date - 12/6/26

Job End Date - 6/4/27

There are no specific on-site days, requirement is to go in for events which could be 2/3 times a year

Fully Bilingual in French and English (verbal and written)

The main job is to help Advisors, their Assistants and Multi-Advisor Corporations with their everyday IT problems, ranging from simple to complex, mainly over the phone and support them by helping them get their issues resolved efficiently and calmly.

Must Have:

• Minimum 1+ year experience in a Call Centre and/or technical support environment
• Strong de escalation skills and ability to remain calm under pressure
• Excellent communication skills with a white-glove customer service mindset
• Technically inclined with strong troubleshooting and problem-solving abilities.
• Fully Bilingual in French and English (verbal and written)
• Helping people with IT issues

Successful candidate will:

• Answer calls from the Advisor community
• Listen carefully to understand the problem
• Ask clear questions to find the right solution
• Use our Knowledgebase and your experience to help fix our clients issues
• Explain things in a clear, simple way

Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

About Bevertec:

For 35 plus years Bevertec has been at the forefront of providing top level technology professionals to our clients across the Greater Toronto Hamilton Area, Canada and beyond. Bevertec specializes in technology professionals but looks to fill all professional roles that help expand and grow our client’s business and advance our candidates careers.

Remaining at the forefront of providing staffing solutions has been no easy task for us, that why we depend on top caliber candidates like yourself and our team of business development managers to provide you with the opportunities to work with leaders within the IT realm to meet your aspirations. As proof of our continued success Bevertec places candidates with leaders in the public and private sector and continuous remains a vender of record with large organizations across the country.

Learn more at www.bevertec.com