Bilingual Analyst, Customer Contracts

cardinalhealth; Vaughan, Dorval; On-site; CAD 60,000 - 90,000; Full time

Job summary

Cardinal Health Canada is seeking a Bilingual Analyst, Customer Contracts, to manage the RFx lifecycle from intake to award in Vaughan, ON or Dorval, QC. You will coordinate cross-functional teams to deliver high-quality tender submissions by customer deadlines.

This role requires strong English and French communication, attention to detail, project management, and the ability to review contracts and bid documents, drive process improvements, and ensure timely contract signing.

Qualifications

• Experience coordinating RFx processes end-to-end (RFx, contract templates, timelines).
• Ability to review contractual terms, risk, and approvals with stakeholders.
• Strong written and verbal communication in English and French; client-facing and internal collaboration.

Responsibilities

• Own RFx lifecycle from intake to final submission and award.
• Coordinate cross-functional teams (Sales, Marketing, Finance, Legal) to develop competitive responses.
• Source and qualify bid opportunities from various bid sites.
• Review RFx documents and templates; identify key requirements and obligations.
• Develop RFx project plans, checklists, and trackers to ensure timely delivery.
• Monitor status of RFx opportunities and communicate updates to stakeholders.
• Coordinate post-award contract administration and maintain contract records.

Skills

Bilingual (English/French)

Project management

Attention to detail

Time management

Cross-functional collaboration

Contract and bid document review

Education

Bachelor's degree in business administration or related discipline

Job description

Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

We are currently seeking a Bilingual Analyst, Customer Contracts , to add to our team in our Vaughan, ON or Dorval, QC. Reporting directly to the Manager, Contract Management, you will partner closely with other departments and service organizations to contribute to the overall success of the company's objectives. The primary goal being to deliver quality Tenders, Request for Proposals (RFP), Request for Quotation (RFQ), Request for Information (RFI) (collectively "RFx") submissions within the customer defined deadlines and requirements to increase business for Cardinal Health Canada. This role will also provide in-depth focus on validity and review of the RFx documents and terms and conditions. You will coordinate multiple RFx submissions at a given point in time, coordinating with cross-functional teams representing all parts of the business.

The Bilingual Analyst, Customer Contracts , will also be responsible for monitoring the status of the submitted RFx projects and upon award coordinate all the activities between the customer and internal teams to sign the contract.

Your Contribution to the Organization:

The Bilingual Analyst, Customer Contracts, will be responsible for the entire RFx project lifecycle from inception to award. Responsible for coordinating inquiries related to the RFx process, tasks relating to bids, support contract management and work with cross-functional teams to achieve company-wide objectives.

This role needs someone who has project management skills, a keen attention to detail, strong time management skills, a customer centric approach, and enjoys collaborating on projects. You are comfortable in reviewing and articulating details from contract and bid documents and bringing people together to meet a common goal. You will be driven by learning new things, being comfortable in sharing your thoughts, applying process improvement initiatives, and working with tools that will create efficiencies. You are open to change, giving/receiving feedback, and holding yourself and others accountable in all that you do.

What is expected of you and others at this level:

• Responsible for the RFx and contract lifecycle process, from initial intake to final submission and contract award, in alignment with RFx and/or contract timelines.
• Responsible for sourcing and qualifying new bid opportunities from various bid sites.
• Review RFx documents, associated contract templates, identify key requirements, contractual obligations, assign tasks, and set internal timelines for all appropriate subject matter experts.
• Develop and maintain RFx project plans, compliance checklists, stakeholder action trackers, and submission schedules to ensure successful execution.
• Coordinate the assigned RFx tasks, facilitate and streamline the communication, coordinate kick-off calls, and collaborate with cross-functional teams to develop a competitive response.
• Liaise with the customer to seek clarification, coordinate questions and address RFx requirements, as required.
• Review of contractual terms and conditions, risk identification, and ensure business/legal/functional approvals as required.
• Coordinate, collect and assemble RFx materials and responses.
• Responsible for the submission of quality proposals and RFx submissions within the customer defined deadlines to help support growth for the business.
• Work and collaborate with cross-functional teams, Sales, Marketing, Finance and Legal.
• Monitor status of the submitted RFx and communicate the status of active and submitted RFx opportunities to key stakeholders.
• Coordinate all the activities between the customer and internal teams to finalize and sign the contract.
• Manage post-award contract administration activities, including amendments, extensions, renewals, and maintenance of contract records.
• Update and maintain the systems with all the relevant data for the awarded business.
• Develop business relationships with internal stakeholders to ensure effective coordination of tendering process.
• Support projects, key policies, and procedures to achieve specific goals.
• Participate and apply process and system improvement initiatives.
• Ensure the final bid submission is of high quality, meets all specifications, is delivered to the customer on time and is archived electronically.

This Job might be for you if:

• Excellent written and verbal communication skills in both English and French ***English language skills are essential for communicating with, supporting, and providing services to individuals, employees, or partners who do not speak French, particularly when they are outside the province of Quebec.
• Bachelor's degree in business administration or related discipline preferred.
• 1-2 years of relevant work experience managing RFx, Propos