Bilingual Analyst, Customer Contracts

Cardinal Health Canada; Vaughan; On-site; CAD 58,000 - 84,000; Full time

Benefits offered by this job

Health & dental benefits

Disability and life insurance

Pension plan with company matching

Paid time off for family/health/person

Parental leave top-up program

Wellness resources and programs

Tuition reimbursement

Job summary

Cardinal Health Canada is seeking a Bilingual Analyst, Customer Contracts to manage RFx projects across Vaughan, ON or Dorval, QC. You’ll coordinate across Sales, Marketing, Finance and Legal to deliver timely tenders and contracts.

You will review RFx documents, terms and conditions, and drive the contract lifecycle from intake to award, ensuring accuracy and compliance while maintaining strong customer relationships and internal collaboration.

Qualifications

• Bachelor’s degree in business administration or related discipline preferred.
• 1–2 years of relevant work experience managing RFx, Proposal or equivalent experience.
• Excellent English and French language skills; bilingual is required.
• Ability to manage deadlines in a fast-paced environment.
• Experience reviewing RFx requirements, contractual terms, and business documentation.

Responsibilities

• Oversee RFx and contract lifecycle from intake to final submission and award.
• Source and qualify new bid opportunities from various bid sites.
• Review RFx documents and templates; identify key requirements and assign tasks.
• Develop RFx project plans, checklists, trackers and submission schedules.
• Coordinate RFx tasks and collaborate with cross-functional teams to develop competitive responses.
• Liaise with customers to seek clarification and address RFx requirements.
• Review terms, identify risks, and obtain required approvals.
• Coordinate collection and assembly of RFx materials and responses.
• Ensure high-quality proposals are submitted on time; support business growth.
• Work with Sales, Marketing, Finance and Legal.

Skills

Project management

Time management

Attention to detail

Bilingual English/French

Customer focus

MS Office

SharePoint

Salesforce

Adobe Acrobat

Contract management

Education

Bachelor’s degree in business administration

Tools

MS Office

Adobe

SharePoint

Outlook

Salesforce

CLM

e-signature

Document management

Collaboration tools

Job description

Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

We are currently seeking a Bilingual Analyst, Customer Contracts, to add to our team based in either our Vaughan, ON or Dorval, QC offices. Reporting directly to the Manager, Contract Management, you will partner closely with other departments and service organizations to contribute to the overall success of the company's objectives. The primary goal being to deliver quality Tenders, Request for Proposals (RFP), Request for Quotation (RFQ), Request for Information (RFI) (collectively “RFx”) submissions within the customer defined deadlines and requirements to increase business for Cardinal Health Canada. This role will also provide in-depth focus on validity and review of the RFx documents and terms and conditions. You will coordinate multiple RFx submissions at a given point in time, coordinating with cross-functional teams representing all parts of the business.

The Bilingual Analyst, Customer Contracts, will also be responsible for monitoring the status of the submitted RFx projects and upon award coordinate all the activities between the customer and internal teams to sign the contract.

Your Contribution To The Organization

The Bilingual Analyst, Customer Contracts, will be responsible for the entire RFx project lifecycle from inception to award. Responsible for coordinating inquiries related to the RFx process, tasks related to bids, support contract management and work with cross-functional teams to achieve company-wide objectives.

This role needs someone who has project management skills, a keen attention to detail, strong time management skills, a customer centric approach, and enjoys collaborating on projects. You are comfortable in reviewing and articulating details from contract and bid documents and bringing people together to meet a common goal. You will be driven by learning new things, being comfortable in sharing your thoughts, applying process improvement initiatives, and working with tools that will create efficiencies. You are open to change, giving/receiving feedback, and holding yourself and others accountable in all that you do.

What is expected of you and others at this level

• Responsible for the RFx and contract lifecycle process, from initial intake to final submission and contract award, in alignment with RFx and/or contract timelines.
• Responsible for sourcing and qualifying new bid opportunities from various bid sites.
• Review RFx documents, associated contract templates, identify key requirements, contractual obligations, assign tasks, and set internal timelines for all appropriate subject matter experts.
• Develop and maintain RFx project plans, compliance checklists, stakeholder action trackers, and submission schedules to ensure successful execution.
• Coordinate the assigned RFx tasks, facilitate and streamline the communication, coordinate kick-off calls, and collaborate with cross-functional teams to develop a competitive response.
• Liaise with the customer to seek clarification, coordinate questions and address RFx requirements, as required.
• Review of contractual terms and conditions, risk identification, and ensure business/legal/functional approvals as required.
• Coordinate, collect and assemble RFx materials and responses.
• Responsible for the submission of quality proposals and RFx submissions within the customer defined deadlines to help support growth for the business.
• Work and collaborate with cross-functional teams, Sales, Marketing, Finance and Legal.
• Monitor status of the submitted RFx and communicate the status of active and submitted RFx opportunities to key stakeholders.
• Coordinate all the activities between the customer and internal teams to finalize and sign the contract.
• Manage post-award contract administration activities, including amendments, extensions, renewals, and maintenance of contract records.
• Update and maintain the systems with all the relevant data for the awarded business.
• Develop business relationships with internal stakeholders to ensure effective coordination of tendering process.
• Support projects, key policies, and procedures to achieve specific goals.
• Participate and apply process and system improvement initiatives.
• Ensure the final bid submission is of high quality, meets all specifications, is delivered to the customer on time and is archived electronically.

This Job Might Be For You If

• Excellent written and verbal communication skills in both English and French ***English language skills are essential for communicating with, supporting, and providing services to individuals, employees, or partners who do not speak French, particularly when they are outside the province of Quebec.
• Bachelor’s degree in business administration or related discipline preferred.
• 1-2 years of relevant work experience managing RFx, Proposal or equivalent experience.
• Proven time management and organizational skills to support a deadline-driven environment.
• Strong analytical thinking, business acumen, and a proactive approach to problem-solving.
• Experience reviewing and interpreting RFx requirements, contractual terms and conditions, and business documentation.
• Ability to execute in a fast-paced environment, manage competing deadlines and work well under pressure.
• Ability to work with MS Office Suite, Adobe, SharePoint, Outlook, and SalesForce, including contract lifecycle management (CLM), document management, e-signature, and collaboration tools.
• Ability to work in a self-directed/autonomous manner, in an office or remote setting.
• Proven ability to build productive working relationships with internal stakeholders, external partners, and customers.
• Analytical thinking and action oriented.
• Project management skills are an asset.
• Experience in healthcare, medical distribution group purchasing organizations (GPOs), contract management, or regulated industries is considered an asset

The Following Benefits Are Offered To All Our Employees

• Flexible health and dental benefit plans with immediate coverage
• Disability and life insurance coverage
• Defined Contribution Pension Plan with company matching
• In addition to vacation, paid time off for family/health/personal needs
• Maternity, Paternity and Parental leave top-up program
• Health & Wellness resources and programs
• Tuition reimbursement and continuous learning programs

Anticipated salary range: $58 200- $84 040

Bonus eligible: Yes

If Yes: This role is eligible for a performance-based annual bonus. Bonus awards are not guaranteed and are determined based on individual performance, company performance, and other business factors, in accordance with the company’s bonus plan.

Position currently vacant: Yes The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, individual and company performance, experience, skills, and other business factors.

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.