Bilingual Customer Support Specialist - French Speaking

Cook Group; Whitchurch-Stouffville; On-site; CAD 45,000 - 60,000; Full time

Job summary

Cook Group in Whitchurch-Stouffville, Ontario is seeking a Bilingual Customer Support Specialist to join their Contracts department. This vital role supports contract management, coordinates RFP submissions, and collaborates with divisions to effectively respond to contracting opportunities. This hybrid position requires you to be in the office 1 to 3 days a week.

Ideal candidates should be fluently bilingual in English and French and have a Bachelor's degree or equivalent experience, alongside proficiency in Microsoft Office.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Must be fluently bilingual in English and French.
• Prior contract experience is necessary.

Responsibilities

• Manage the Global Agreement Repository with executed contracts.
• Coordinate with Divisions to implement pricing initiatives.
• Review and ensure accuracy of submissions for RFPs and tenders.

Skills

Bilingual in English and French

Effective communication skills

Proficiency in Microsoft Office

Education

Bachelor's degree or equivalent experience

Job description

Overview

This is an excellent opportunity to join a fast growing, well established medical device industry leader as a Bilingual Customer Support Specialist in our Contracts department. This position serves as support for contracts, manages the identification, coordination, submission and tracking of RFP's and Tenders for North America, works with external contracting entities and internal divisions to effectively and efficiently respond to contracting opportunities, collaborates internally with division stakeholders, and coordinates necessary internal resources to respond timely.

This position is a retirement vacancy and the salary range is $45,000.00 to $60,000.00 annually. This is a hybrid position, the expectation is to be in the office 1 to 3 days per week.

Cook is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs.

Responsibilities

• Maintain Global Agreement Repository with executed contracts.
• Manage process of drafting, documenting and implementing certain pricing incentives (i.e. rebates with Divisions).
• Manage process of coordinating with Divisions for initiating and directing of payment of certain pricing initiatives.
• Review quality, accuracy, and completeness of information prior to submission, while maintaining documentation in Quest and SharePoint.
• Monitor opportunities in process and ensure deadlines will be achieved and respond to any requests from RFP or tendering entity.
• Maintain libraries of standard responses for past submissions.
• Record and archive all submissions (awarded and un-awarded).
• Assist in reviewing certain terms and conditions with customers and ensuring standard terms and conditions are in place with customers.
• Assist in communication with Divisions, as to a process for initiating, drafting and implementing both pricing incentives and purchasing agreements.
• Foster and maintain a workplace culture respectful and supportive of individual differences.
• Ability to maintain consistency and quickly and efficiently gather resources.
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization.
• Must strictly adhere to safety requirements.
• Maintain regular and punctual attendance.
• Must maintain company quality and quantity standards.
• Must have effective communication skills and ability to work in a collaborative and independent work situations and environments with minimal supervision.
• Ability to remain calm and receptive in fast paced situations.

Qualifications

• Bachelor's degree or experience of such kind and amount to provide a comparable background.
• Fluently bilingual in English and French, with strong written and spoken proficiency in both languages
• Prior contract experience is required.
• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Works under general office environmental conditions.
• Sitting for extended periods.
• Utilizes close visual acuity for working with computers and equipment.