Bilingual Admin & Program Coordinator — Remote

Sentrex Health Solutions; Canada; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Wellness Program

Paid Sick Days

Benefits Package

RRSP Matching

Job summary

Sentrex Health Solutions is hiring a Bilingual Administrative Assistant to provide essential office support for the Patient Support Program. You will handle data entry, calls, mail, and program communications while maintaining confidentiality and accuracy.

Work is remote in Canada with standard hours Mon-Fri, 8-hour shifts; vaccine requirement may apply per policy. You will join a 100% Canadian team focused on quality, service and growth.

Qualifications

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience
• Bilingual English and French is required
• Experience working with Patient Support Programs is an asset
• Excellent verbal and written communication, listening, and customer service skills
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• High level of proficiency with Information Technology and the Microsoft Office suite, phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities
• Self-directed individual who can work independently with minimal supervision
• Adheres to confidentiality policy when handling and managing patient data and information
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others

Responsibilities

• Provide cross-coverage administrative support across the Patient Support Program
• Ensure complete and high-quality data entry into database systems
• Provide effective and timely management of inbound calls, faxes and email communication
• Execute other ad-hoc administrative duties as assigned
• Process data entry activities of pertinent information received during delivery of Program services
• Engage in and manage email, phone, and fax correspondence
• Handle incoming and outgoing mail
• Prepare and send out Program letters and materials and coordinate with team
• Order office supplies and maintain inventory
• Report Adverse Events/Severe Adverse Events following SOPs
• Complete time sheets, expenses, mileage, and CRM reports as required
• Maintain program data accuracy through review of program documentation

Skills

Bilingual (English/French)

Communication skills

Data entry

Organizational skills

Confidentiality

Team collaboration

Education

Grade 12 + 2 years college

Tools

Microsoft Office

CRM/databases

Phone systems

Job description

Sentrex Health Solutions is hiring a Bilingual Administrative Assistant to provide essential office support for the Patient Support Program. You will handle data entry, calls, mail, and program communications while maintaining confidentiality and accuracy.

Work is remote in Canada with standard hours Mon-Fri, 8-hour shifts; vaccine requirement may apply per policy. You will join a 100% Canadian team focused on quality, service and growth.